Maria Grullon
Methuen,MA
Summary
Accomplished Pharmacy Technician Supervisor with a proven track record at New England Life Care, adept in sterile and aseptic techniques. Excelled in recruiting, training, and leading a team of 12, enhancing staff development and operational efficiency. Demonstrated adaptability and organizational skills, significantly improving service delivery and compliance with USP standards.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Pharmacy Technician Supervisor
New England Life Care
08.2016 - Current
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Supervised 12 pharmacy technicians and coordinated day-to-day assignments.
- Counted, measured and compounded medications following standard procedures.
- Prepare and compound sterile admixture such as, parenteral nutrition, antibiotics, chemotherapy, hydration while using aseptic technique.
- Manage pharmacy technician timecard and time off
- Manage all competencies require by USP
- Record temperature, humidity and pressure differential in Solesource reporting any discrepancies to appropriate manager.
- Staff when a technician calls out.
- Conduct weekly huddles with technician to communicate any impending issues or up coming events.
- Responsible for technician performance evaluation.
- Clean hoods, Apex Compounder, repeater pumps , high touch areas in accordance to SOPs and USP>797 guidelines.
- Responsible for all surface sample testing and reporting any growth appropriate manager.
Customer Service Representative
Omnicare, CVS Health
08.2013 - 08.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
Sr. Certified Pharmacy Technician
Walgreen's Pharmacy
08.2005 - 02.2012
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collected co-payments or full payments from customers.
- Conducted regular inventory audits to identify discrepancies and reduce instances of stockouts or expired medications on pharmacy shelves.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Restocked automated medication dispensing equipment.
- Collaborated with pharmacists to review and verify prescriptions, ensuring accurate dosages, drug interactions, and possible allergies were considered before dispensing medications.
Human Resources Assistant/Receptionist
GlobalWare Solutions
11.2002 - 10.2005
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Organized new employee orientation schedules for new hires.
Education
Certificate - Pharmacy Technician
Career Education Institue (now Lincoln Tech)
Lowell, MASkills
- Sterile technique
- Aseptic Techniques
- Multitasking
- Organizational Skills
- Training and mentoring
- Employee Recruitment and Hiring
Certification
- PTCB
- Sterile Compounding Certified
- Register Pharmacy Technician Massachusetts and New Hampshire
Timeline
Pharmacy Technician Supervisor
New England Life Care
08.2016 - Current
Customer Service Representative
Omnicare, CVS Health
08.2013 - 08.2016
Sr. Certified Pharmacy Technician
Walgreen's Pharmacy
08.2005 - 02.2012
Human Resources Assistant/Receptionist
GlobalWare Solutions
11.2002 - 10.2005
Certificate - Pharmacy Technician
Career Education Institue (now Lincoln Tech)
- PTCB
- Sterile Compounding Certified
- Register Pharmacy Technician Massachusetts and New Hampshire
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