Maria Guerrero
Laredo,TX
Summary
Dynamic and customer-focused professional with experience at Family Garden Inn & Suites, excelling in reception desk management and customer service. Proven ability to enhance guest satisfaction through effective communication and organization skills. Adept at multitasking and resolving issues promptly, ensuring seamless operations and positive guest experiences.
Overview
7
7
years of professional experience
Work History
Receptionist
Family Garden Inn & Suites
Laredo, TX
02.2022 - Current
- Greeted and assisted guests with check-in and check-out processes to enhance customer satisfaction.
- Managed phone inquiries, directing calls efficiently to appropriate departments for timely responses.
- Maintained cleanliness and organization of front desk area to ensure professional appearance and functionality.
- Processed reservations and cancellations accurately using property management software to optimize occupancy rates.
- Assisted in handling guest complaints, resolving issues promptly to maintain positive relationships and repeat business.
- Coordinated with housekeeping staff to ensure room readiness aligned with guest arrivals for seamless service delivery.
- Provided support in managing inventory of supplies at the front desk, ensuring availability for daily operations.
Food Waiter
Buffalo Wings & Rings
Laredo, TX
05.2019 - 12.2021
- Provided exceptional customer service in fast-paced restaurant environment.
- Managed food and drink orders accurately, ensuring timely delivery to tables.
- Trained new staff on restaurant procedures and customer engagement techniques.
- Collaborated with kitchen staff to ensure accurate order preparation and presentation.
- Maintained cleanliness and organization of dining area to enhance guest experience.
Education
High School Diploma -
Joseph W. Nixon High School
Laredo, TX07.2020
Skills
Organization skills
Time management
Telephone skills
Data entry
Mail handling
Document management
Documentation and reporting
Office management
Multitasking and prioritization
Reception desk management
Courteous and professional
Punctual and reliable
Customer service
Timeline
Receptionist
Family Garden Inn & Suites
02.2022 - Current
Food Waiter
Buffalo Wings & Rings
05.2019 - 12.2021
High School Diploma -
Joseph W. Nixon High School