Maria Gutierrez
Jackson,TN
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Chick-fil-A
02.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Team Leader
Chick-fil-A
10.2021 - 02.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Trainer
Chick-fil-A
07.2021 - 10.2021
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
Team Member
Chick-fil-A
09.2020 - 07.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
Education
High School Diploma -
Jackson Christian
Jackson, TN06.2020
Skills
Money Handling
Customer Relations
Team motivation
Product and service knowledge
Staff Training and Development
Teamwork and Collaboration
Problem Resolution
Multitasking Abilities
Time Management
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Chick-fil-A
02.2022 - Current
Team Leader
Chick-fil-A
10.2021 - 02.2022
Trainer
Chick-fil-A
07.2021 - 10.2021
Team Member
Chick-fil-A
09.2020 - 07.2021
High School Diploma -
Jackson Christian
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