Maria Gutierrez
Clinton,MD
Summary
Friendly and empathetic professional with a strong ability to build rapport with customers and team members alike. Efficient in handling administrative tasks with attention to detail and timeliness. Committed to delivering excellent customer service and supporting operations.
Overview
3
3
years of post-secondary education
7
7
years of professional experience
Work History
Office Assistant
Autism Behavior Therapy
Lanham, Maryland
02.2026 - 09.2026
- Greeted clients and answered inquiries regarding therapy services to enhance client experience.
- Managed incoming phone calls and emails, directing inquiries to appropriate personnel to ensure efficient communication.
- Provided clerical support for office operations (faxing, copying, and scanning)
- Assisted and completed treatment intake forms
- Completed data entry to maintain accurate records and maintained physical and digital client files
Sales Associate
Rainbow Shops
Clinton
09.2025 - 02.2026
- Addressed customer concerns with friendly service and clear store product knowledge.
- Processed sales transactions at register and handled cash, cards, and returns.
- Restocked apparel, accessories, and fitting room areas throughout store shifts.
- Built visual displays following Rainbow Shops merchandising and brand standards.
- Worked with fellow sales team members to achieve group targets.
Home Attendant
LT Home Healthcare
Houston
03.2023 - 07.2025
- Provided compassionate, high-quality care in home setting, ensuring client comfort and wellbeing
- Assisted clients with daily living activities, including bathing, grooming, and meal preparation, ensuring comfort and dignity
- Accurately administered prescribed medications in accordance with physician instructions and safety protocols
- Coordinated medical appointments and arranged transportation services, facilitating access to essential healthcare for clients
- Managed time effectively and built strong relationships with clients in fast-paced, client-focused environment
Case Manager
Cole Pediatric Therapy
Spring, Texas
08.2021 - 01.2022
- Built and maintained trust-based relationships with clients, reviewing case notes and tracking progress to support client needs
- Actively contributed to case management meetings, providing insights to improve engagement and outcomes
- Maintained accurate, up-to-date client records, ensuring compliance with documentation standards and improving information accessibility
- Reviewed intake information and matched clients with appropriate therapy services.
- Ensured full compliance with legal and ethical standards, including confidentiality protocols and documentation procedures
Receptionist
Cole Pediatric Therapy
Houston
01.2020 - 01.2021
- Welcomed and checked in visitors, creating a professional and friendly first impression while managing front-desk operations independently
- Professionally answered incoming calls using proper telephone etiquette; addressed inquiries and efficiently transferred calls to appropriate staff
- Listening to customer concerns and resolving complaints promptly and respectfully, reinforcing a commitment to high-quality service
- Scheduled patient appointments using electronic calendar and clinic systems.
- Verified insurance details and explained basic registration requirements.
Education
Associate of Applied Science - Diagnostic Medical Sonography
Northern Virginia Community College
Springfield, VA 02.2026 - 10.2026
Associate of Arts - General Studies
Lone Star College
Houston, TX 04.2018 - 05.2020
Skills
- Data Entry
Timeline
Office Assistant
Autism Behavior Therapy
02.2026 - 09.2026
Associate of Applied Science - Diagnostic Medical Sonography
Northern Virginia Community College
02.2026 - 10.2026
Sales Associate
Rainbow Shops
09.2025 - 02.2026
Home Attendant
LT Home Healthcare
03.2023 - 07.2025
Case Manager
Cole Pediatric Therapy
08.2021 - 01.2022
Receptionist
Cole Pediatric Therapy
01.2020 - 01.2021
Associate of Arts - General Studies
Lone Star College
04.2018 - 05.2020