Maria Hammerer

The primary function of this position is to staff the 24-hour Security Operations Center (SOC).

• Dispatched security officers to alarms, disturbances, and emergency calls using radio and telephone systems.
• Monitored CCTV, access control, and alarm panels to identify and report suspicious activity.
• Coordinated responses with hospital staff, law enforcement, and emergency teams during critical events.
• Operated and monitored fire alarm and security CCTV systems to maintain building safety.
• Contacted police, fire and ambulance in emergency situations to coordinate proper response.
• Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
• Enhanced security response times by efficiently dispatching officers to incidents and alarms.
• Received emergency and non-emergency calls to dispatch security service and medical assistance.

• Routed incoming calls, paging requests, and emergency notifications to appropriate hospital departments.
• Managed multi-line switchboard operations with accuracy during high-volume patient and visitor inquiries.
• Communicated critical messages promptly to clinical staff, physicians, and support teams.
• Verified caller needs and directed requests to correct departments using hospital communication protocols.
• Monitored emergency code announcements and relayed information according to established procedures.
• Assisted patients, families, and visitors with directions, contact information, and service updates.
• Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
• Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with callers'' concerns or complaints.
• Enhanced customer satisfaction by promptly addressing inquiries and directing them to the appropriate department.
• Supported company initiatives by participating in cross-training opportunities, expanding skill set beyond switchboard operation duties.
• Announced important information and emergency notifications over PA system.
• Contributed to a professional atmosphere by courteously greeting callers and providing helpful assistance.

Medical Transcription

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