Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maria Hernandez

Lancaster,PA

Summary

Proven Online Moderator at Harrisburg Area Community College, adept in Community Engagement and Multitasking. Enhanced moderation tools through innovative feedback, fostering team collaboration and continuous improvement. Demonstrated excellence in policy enforcement and organizational skills, adapting swiftly to evolving community needs. Results-oriented Moderator with experience in creating and managing web systems. Skilled in HTML, CSS, JavaScript and other web technologies. Adept at evaluating performance, identifying areas for improvement, and providing solutions meeting requirements.

Overview

1
1
year of professional experience

Work History

Online Moderator

Harrisburg Area Community College
11.2022 - 04.2024

I assisted students with assigning them to their destination, by doing this, I needed to ask them for their Identity and then what course the students need help with. After, I would register the students then search for a tutor for the help the students needed on their assignments. At the end of the day I would close all rooms.

  • Continuously improved personal knowledge of industry best practices in order to enhance overall moderation effectiveness.
  • Provided constructive feedback to fellow moderators regarding their performance, fostering a collaborative atmosphere focused on continuous improvement.
  • Contributed to the development of enhanced moderation tools by providing valuable input based on hands-on experience.
  • Adapted to changing community needs by staying informed on current trends, topics, and relevant issues.

Education

High School Diploma -

Stone Coast Academy
Miami, FL
04.2019

Skills

  • Community Engagement
  • De-Escalation Techniques
  • Policy Enforcement
  • Social media knowledge
  • Online safety awareness
  • Content Moderation
  • Multitasking
  • Excellent Communication
  • Organizational Skills
  • Team Collaboration
  • Active Listening
  • Decision-Making
  • Self Motivation

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Online Moderator

Harrisburg Area Community College
11.2022 - 04.2024

High School Diploma -

Stone Coast Academy
Maria Hernandez