Maria Hernandez
Boynton Beach,FL
Summary
Im a very efficient and responsible person with strong leadership, abilities, and experience in many areas. Exceptional, organize, friendly and engaging team player, very focused, and problem solver demonstrating outstanding results for any company ever worked. When it comes to my job im very committed, with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service Department Assistance/Accountant Assistant
Volvo Cars Dealer
Delray Beach, FL
07.2022 - 12.2024
- Appointment booking, cash handling, extended warranty processing, paperwork filling, balance sheet, and computer knowledge of CDK.
- Answered phone calls to assist customers with questions and orders.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Reviewed invoices for accuracy and completeness prior to payment processing.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
Customer Service Specialist Head Cashier
Lowes home improvement
Boynton Beach, FL
01.2021 - 06.2022
- Coordinating with cashiers and addressing customer inquiries in the retail department.
- Customer service phone calls and cash handling.
- Counted and balanced cash drawer at the beginning and end of shift.
- Verified all transactions were accurate, signed off on documents, and recorded discrepancies.
- Analyzed customer return requests and processed refunds or exchanges as necessary.
Receptionist
International Hair Studio
Lake Worth, FL
02.2020 - 08.2021
- Booking and confirming appointments.
- Phone, emails, consultation, transaction processing, data entry, filling, and greeting and welcoming clientele.
- Provided information about services, products and prices to customers.
- Organized special events for the salon including promotional activities, product launches or special discounts.
- Ensured all areas of the salon were clean and organized at all times.
Hostess
Cabana Restaurant
Delray Beach, FL
11.2018 - 12.2019
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Provided menus and answered questions about menu items and specials.
- Managed reservations, waitlists, and special requests for large parties.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Developed successful marketing plans to increase sales and profits while managing costs.
Education
Associate of Arts - Dental Hygiene
Palm Beach State College
Lake Worth, FL12.2022
High School - Graduated with honors
Westfield High School
01.2019
Skills
- Call center experience
- Computer Knowledge CDK
- Customer service
- Appointment booking
- Problem solving
- Multitasking
- Teamwork
- Negotiation Skills
- Leadership qualities
- Cash handling and management
Languages
English
Professional
Spanish
Native/ Bilingual
Certification
Dealership Security Awareness Dec 19, 2023
Timeline
Service Department Assistance/Accountant Assistant
Volvo Cars Dealer
07.2022 - 12.2024
Customer Service Specialist Head Cashier
Lowes home improvement
01.2021 - 06.2022
Receptionist
International Hair Studio
02.2020 - 08.2021
Hostess
Cabana Restaurant
11.2018 - 12.2019
Dealership Security Awareness Dec 19, 2023
Associate of Arts - Dental Hygiene
Palm Beach State College
High School - Graduated with honors
Westfield High School
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