Maria Hernandez
Summary
Retail banking professional prepared to deliver exceptional customer service and effective financial solutions. Known for building strong client relationships and providing personalized banking advice. Reliable team player, adaptable to evolving needs, with strengths in account management and transaction accuracy.
Overview
8
8
years of professional experience
Work History
Retail Banker II
Woodforest National Bank
TX San Antonio North WM
03.2023 - Current
- Strengthened client portfolio by identifying needs and recommending suitable financial products or services.
- Followed through on risk and compliance processes and policies to safeguard customer assets, maintain privacy and act in best interest.
- Complied with regulatory, legal and ethical requirements to protect bank assets.
- Offered clients advice and guidance on digital and self-serve options to make banking easy, simple and fast.
- Collaborated with team members to achieve branch sales targets and enhance overall productivity.
- Identified opportunities for cross-selling financial products, resulting in higher revenue generation.
- Supported branch operations by performing various administrative tasks such as filing, data entry, and report generation as needed.
- Improved teller accuracy by conducting regular audits and emphasizing the importance of attention to detail.
- Consistently met or exceeded individual performance goals, contributing significantly to overall branch success.
- Handled various accounting transactions.
- Cross-sold credit cards, loans and other bank products.
- Reached out, generated appointments and built new relationships to grow business.
Machine Operator
HEB Warehouse
San Antonio, TX
01.2019 - 03.2023
- Maintained organized work area by cleaning and removing hazards.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Complied with company and OSHA safety rules and regulations
- Maintained equipment performance by lubricating and cleaning components.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Adjusted machines to increase productivity for runs.
- Followed detailed instructions to operate machines with accuracy and produce quality product.
- Operated multiple machines simultaneously to meet production requirements.
- Met production targets and tight deadlines by collaborating closely with team members.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
Team Lead
Maruchan
San Antonio, TX
01.2017 - 11.2018
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Directed and supervised team of 14
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
Education
High School Diploma -
Sam Houston High School
Skills
- Safety processes and procedures
- Branch operations and cash handling
- Attention to detail
- Multitasking Abilities
- Customer service excellence
- Team leadership
Personal Information
Title: Retail Banker II
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Retail Banker II
Woodforest National Bank
03.2023 - Current
Machine Operator
HEB Warehouse
01.2019 - 03.2023
Team Lead
Maruchan
01.2017 - 11.2018
High School Diploma -
Sam Houston High School