Maria Hernandez-Diaz
Sacramento,CA
Summary
Motivated individual with over 10 years of customer service experience developing exceptional communication skills, excelling in fast-paced environments and experience with handling sensitive information.
Professional with strong background in hospitality and service management. Known for improving workflow and team coordination to ensure timely and accurate service. Reliable and adaptable, consistently meets changing demands and maintains high standards. Skilled in communication and team leadership.
Overview
11
11
years of professional experience
Work History
Barista
Starbucks
04.2023 - 03.2025
- Worked quickly among my peers to provide a speedy service
- Made customer connections
- Curated the perfect drinks for our customers
- Greeted every customer walking in
- Handle the POS system
- Took orders with a great response time
- Made sure all of our areas were clean and stocked
- Worked closely with management to help improve our store and the speed of service
Server, Trainer
Yard House
01.2019 - 02.2023
- Sustained speed of service for food orders while minimizing errors and complaints
- Trained and mentored newly hired employees on expo workflow and restaurant/work area maintenance
- Worked with a POS system to place orders, manage bills, and handle complimentary items
To-Go, Server, QA
Chili’s
07.2017 - 04.2018
- Maintained a clean work area through efficiency and meticulous detail to meet company quality standards
- Continuously communicated with kitchen staff and managers to ensure orders went out correctly and swiftly
- Collaborated with superiors on customer requests and feedback to facilitate resolution for customer satisfaction
- Sales Associate
Victoria’s Secret
09.2014 - 06.2017
- Assisted customers with apparel and product selection to reach store sales milestones
- Ensured work area was organized and met cleanliness standards
- Delivered exceptional customer service by maintaining a friendly and helpful demeanor to guarantee customer satisfaction
- Efficiently managed registers by processing transactions, returns, and exchanges while actively promoting and educating customers about our store credit card program
Education
Bachelor of Arts - Theater
California State University
Sacramento05-2027
Skills
- Microsoft Word, Excel, PowerPoint, Outlook, Google
- Language Fluency: English, Spanish Bilingual
- Time management
- Communication/Presentation
- Organization
- Multi-tasking
- Adaptability
- Attention to detail
- Problem-Solving
- Teamwork
- Conflict resolution
- Calendar management
- Travel coordination
- Confidentiality
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Barista
Starbucks
04.2023 - 03.2025
Server, Trainer
Yard House
01.2019 - 02.2023
To-Go, Server, QA
Chili’s
07.2017 - 04.2018
Victoria’s Secret
09.2014 - 06.2017
Bachelor of Arts - Theater
California State University