Maria Hernandez Argullin
Mercedes,Texas
Summary
Achieved high levels of customer satisfaction through dedicated service and relationship management. Enhanced store aesthetics through strategic visual merchandising, resulting in increased customer interest. Maintained composure in challenging situations, providing effective assistance to customers.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Call Center Representative
Spectrum
Harlingen, TX
06.2025 - 12.2025
- Managed high-volume inbound calls, delivering exceptional customer service and resolving inquiries efficiently.
- Utilized CRM software to document interactions and track customer issues for effective follow-up.
- Implemented feedback mechanisms to enhance customer satisfaction and streamline communication processes.
- Collaborated with cross-functional teams to identify trends in customer feedback and develop solutions.
- Maintained up-to-date knowledge of product offerings, ensuring accurate information delivery to customers.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Met customer call guidelines for service levels, handle time and productivity.
Sales Associate
Home Depot
Weslaco, TX
11.2024 - 10.2025
- Organised store racks and shelves to enhance visual appeal and promote merchandise. Processed cash transactions accurately, following company policies. Cultivated customer relationships to drive repeat business. Managed returns and exchanges according to store guidelines. Assisted customers in locating products and checked inventory across sites. Maintained professionalism in high-stress situations.
- Enhanced customer satisfaction through exceptional service.
- Fostered rapport and loyalty with customers.
- Delivered positive first impressions to all customers.
Monitor Technician
Harlingen Medical Center
05.2024 - 11.2024
- Promote a positive work environment through collaboration with peers and healthcare professionals. Maintain updated knowledge on cardiac arrhythmias, enhancing patient care and monitoring outcomes. Troubleshoot monitor equipment issues, ensuring continuous surveillance of heart activity. Manage multiple telemetry systems, prioritising detail and quality care for all patients.
- Optimised response times during emergencies by notifying staff of concerning cardiac events.
- Monitored patient conditions during tests, alerting nurses of any deterioration.
- Documented patient information accurately for effective communication with medical staff.
- Ensured patient safety by continuously monitoring vital signs and interpreting EKG data.
Sales Associate
Metro
Mercedes, TX
05.2022 - 10.2024
- Assisted customers in product selection, ensuring a positive shopping experience.
- Processed transactions accurately using POS systems, maintaining cash register integrity.
- Participated in inventory management, tracking stock levels and assisting with restocking efforts.
- Collaborated with team members to maintain store organization and visual merchandising standards.
Education
Ged - undefined
Nursing, Phlebotomy, EKG Medical Assistant
Skills
- Led customer service initiatives, ensuring seamless client interactions and satisfaction
- Facilitated collaborative efforts among team members to enhance project outcomes
- Facilitated resolution of complex issues through strategic problem-solving techniques
- Demonstrated meticulous attention to detail in all tasks and projects
- Optimized scheduling and prioritization strategies to enhance productivity
- Demonstrated flexibility and adaptability in dynamic environments
Certification
Cpr certified... Certified Medical assistant
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Call Center Representative
Spectrum
06.2025 - 12.2025
Sales Associate
Home Depot
11.2024 - 10.2025
Monitor Technician
Harlingen Medical Center
05.2024 - 11.2024
Sales Associate
Metro
05.2022 - 10.2024