Maria Hernandez Garcia

Assistant Manager

Goodwill Industries

07.2018 - 07.2025

Reporting to the General Manager/Retail Store Operations, the Assistant Manager co-leads retail store teams and co-manages effective store and donation operations to meet or exceed all established goals.
Responsible for the safety of team members and customers at all times while on Goodwill property, taking care of team members by making delivery of mission services to them a high priority, the delivery of excellent customer service at all times, properly safeguarding and handling customer donations to maximize their value to Goodwill’s mission.
Work collaboratively with team members, managers and HR
Make schedule and enter into Paycom for team members
Order monthly supplies for store needs
Enter invoices and check requests for business or team member mileage reimbursement
Monthly store inventory count
Properly handle cash, change orders, and follow proper procedure for money deposits and pickup.
Enroll biometrics for employees in time clock
Onboarding orientation for new team members
Provide leadership, training, guidance and support to team members that foster continuous learning and improvement in performance of the individual and the store.
Build retail store success by properly selecting, training, mentoring and developing employees. Ensure personal leadership is focused first on people and mission. Build strong teamwork throughout store operations.
Attentive to turnover, encouraging positive movement for employees, whether inside or outside Goodwill. Minimize no-call/no-show behaviors through effective individual employee communications.
Engage employees through servant leadership and modeling of expected work ethic. Take professional interest in employees’ needs to develop them and facilitate positive change as needed.
Develop and deploy effective staffing models and scheduling procedures to achieve the most effective and efficient retail sales operations. Monitor and ensure course corrections.
Hold teams accountable to high customer service and cleanliness standards at all times. Take immediate action to correct deficiencies and communicate with sense of urgency and pride in maintaining high standards.
Achieve or exceed budgeted revenue, net income, E/R and all other goals and assigned metrics. Provide detailed variance analysis for any under-performance with structured improvement plans.
Follow through with people and process adjustments, setting a continuous improvement expectation for team members and managers. Meet high quality standards consistently.
Ensure standardized merchandising, sales and production procedures are trained and followed, and that the sales and production areas are efficiently staffed to meet goals that keep the sales floor fully stocked with quality goods. Train and expect delivery of strong customer service and work ethic at each donation location.
Take a proactive role in protecting the organization’s assets and resources by appropriately controlling expenses. To minimize shrinkage, monitor regular audits and direct observation procedures, and take immediate corrective action as needed.
Champion regular communications with all employees to ensure current information about Goodwill’s initiatives, programs, benefits, announcements, goals, progress against goals, expectations and accountabilities are broadly known.
Work closely and collaboratively with Logistics and Transportation to maximize store operations efficiency.
Develop and maintain skills of all team members through continuous OJT and completion of formal training programs, with special attention to safety training.
Foster continuous performance and development discussions between supervisors and team members. Prepare and deliver timely performance appraisals for direct reports, and ensure performance appraisals are completed on time and in a quality manner.
Coordinate with Human Resources to administer rewards and recognition, promotions, transfers, corrective actions or dismissals in accordance with the organization’s policies and applicable laws.
Respond quickly and appropriately to emergency calls during and after store hours.