Maria Hernandez Mazon
High Point,NC
Summary
Dedicated manager with extensive experience in customer service and team leadership. Proven success in fostering a positive work environment and achieving high customer satisfaction scores. Expertise in inventory management and employee scheduling, ensuring operational efficiency and a welcoming atmosphere.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Greensboro ABC
Greensboro, NC
10.2023 - 04.2026
- Successfully coordinated and oversaw the daily operations of the store, including opening and closing procedures, inventory management, and cash handling.
- Oversaw daily operations, ensuring task completion and smooth store functionality.
- Managed employee schedules to ensure adequate staffing and support for optimal employee performance.
- Led by example, delivering exceptional service to guests while fostering a healthy and positive work environment for employees.
- Greeted guests warmly and provided excellent customer service, fostering a positive and welcoming atmosphere for all patrons.
- Opened and closed the store in accordance with established procedures, ensuring that all security protocols were followed.
- Managed inventory levels, ensuring that sufficient stock was available to meet customer demand and minimize losses due to spoilage or obsolescence.
- Maintained a clean and orderly workspace, contributing to a professional and inviting environment for both employees and customers.
- Performed accurate and timely data entry, maintaining detailed records of sales, inventory, and other essential information.
- Conducted accurate counts of cash tills and inventory to ensure proper financial management., ensuring that all funds and merchandise were properly accounted for and safeguarded.
Shift Lead
Target
Greensboro, NC
08.2020 - 09.2023
- Managed the checkout processes in the point of sale system (POS) using trusted cash/credit handling methods.
- Trained new employees on customer service protocols, ensuring effective staffing for customer service needs.
- Engaged customers, answered questions, and supported requests, enhancing overall customer experience.
- Maintained a clean, stocked store to ensure customer satisfaction, earning a 93% customer scorecard.
- Counted tills, removed cash, and made deposits to prepare the store for the next day.
food handler
Index Fresh
Riverside, California
04.2012 - 11.2019
- Followed food safety guidelines during handling and storage of products.
- Maintained cleanliness and organization in work areas to ensure safety standards.
- Prepared fresh produce for packaging and distribution to retail partners.
- Monitored inventory levels and reported shortages to management for replenishment.
- Assisted in loading and unloading deliveries to optimize workflow efficiency.
- Collaborated with team members to streamline processes and improve operations.
Manager
Jurupa discounts
Jurupa, CA
06.2011 - 09.2019
- Grew revenue by 20% per year by identifying new customers and building long-term relationships.
- Achieved local media exposure for the company, resulting in an increase in new customers.
- Performed relationship-building activities with clients to increase customer retention rate.
- Trained assigned and site-based staff on proper use of specialized tools, materials, and equipment to enhance operational efficiency.
- Created bi-weekly schedule for 10 hourly employees.
- Established new scheduling procedures for on-call shifts and production lines, resulting in a reduction in employee absences.
- Conducted preventive maintenance to keep equipment in good running condition. Implemented procedures to triple throughput by improving productivity.
- Uphold the highest standards of cleanliness and staff conduct and reduce complaints.
- Expanded career opportunities for job seekers and trained, coached, and mentored new employees.
- Evaluated prospect data and lead generation techniques, identifying actionable insights that led to new sales opportunities.
Education
Medical Assistant -
Kaplan College
05-2015
General Education -
Nueva Vista High
05-2011
Skills
- Inventory management
- Cash handling
- Point of sale systems
- POS system operation
- Employee scheduling
- Data entry
- Loss prevention
- Order fulfillment
- Food safety
- Safety compliance
- Customer service
Timeline
Assistant Manager
Greensboro ABC
10.2023 - 04.2026
Shift Lead
Target
08.2020 - 09.2023
food handler
Index Fresh
04.2012 - 11.2019
Manager
Jurupa discounts
06.2011 - 09.2019
Medical Assistant -
Kaplan College
General Education -
Nueva Vista High