Maria Horres
Swansea,SC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Service Manager
Scott Will Toyota
Sumter, SC
12.2018 - 11.2023
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated with other departments to maintain streamlined and productive workflow.
Service and Parts Manager
Palmetto Bus Sales
Swansea, SC
11.2017 - 12.2018
- Cultivated strong relationships with manufacturers and vendors to secure preferential pricing and ensure continuity of supply.
- Optimized scheduling procedures to maximize productivity while minimizing overtime expenses.
- Increased customer satisfaction by implementing efficient service and parts management strategies.
- Implemented a proactive maintenance schedule, reducing equipment downtime and repair costs.
- Maintained accurate records of all transactions, supporting financial reporting requirements and aiding in budgeting efforts.
Service Manager
Fred Anderson Toyota
Columbia, SC
02.2012 - 08.2016
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
High School Diploma -
Brookland-Cayce Senior High School
Cayce, SC05.1996
Skills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Customer Service
- Employee Training and Development
- Conflict Resolution
- Team Collaboration and Leadership
- Office Administration
Certification
NCM Service Manager Certification (2014)
NCM Parts Manager Certification (2014)
Customer Service Certification (2013)
Timeline
Service Manager
Scott Will Toyota
12.2018 - 11.2023
Service and Parts Manager
Palmetto Bus Sales
11.2017 - 12.2018
Service Manager
Fred Anderson Toyota
02.2012 - 08.2016
High School Diploma -
Brookland-Cayce Senior High School