Maria Howard
Antioch,TN
Summary
Agile and adaptable professional with a strong desire to secure a full-time position that presents engaging professional challenges. Possessing exceptional interpersonal skills, time management and problem-solving abilities. Experienced with an organized approach to handle day-to-day duties, scheduling and service requirements. Forward-thinking with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
5
5
years of professional experience
Work History
Finance Specialist
Nordstrom
07.2024 - Current
- Prepared data for financial and business metric reporting.
- Analyzed trends to support management and made recommendations.
- Prepared and submitted content requests and requirements of internal auditors
- Identified process issues and made recommendations for improvement or correction.
- Reduced process discrepancies through implementation of performance reporting and data systems.
- Compiled and analyzed data to minimize company loss.
Personal Stylist Assistant
Lauren Master
10.2023 - 06.2024
- Maintained appropriate filing of personal and professional information.
- Attended appointments, took notes and tracked action items.
- Oversaw all scheduling, appointments, filing of documents, and business accounts.
- Communicated and worked one on one with high profile clientele.
- Answered phone calls, emails, inquires, and addressed customer questions and concerns to promote satisfaction and continued business.
- Used proper discretion when handling confidential client and employer information.
Sales Lead Keyholder
Everything But Water
06.2021 - 10.2023
- Tracked, analyzed and reported store sales performance metrics to store manager.
- Answered customer questions about products and services.
- Developed strong rapport with customers and created positive impression of business.
- Completed store opening and closing procedures.
- Exceed weekly sales goals
Personal Assistant
Emily Leininger
01.2021 - 06.2021
- Provided multifaceted services such as running errands, managing mail, and scheduling appointments.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Displayed absolute discretion at handling confidential client information.
- Maintained appropriate filing of personal and professional documentation.
Floor Coordinator
Bonefish Grill
01.2020 - 12.2020
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Relayed guest comments or suggestions to manager on duty for further action.
- Maintained excellent communication, cleanliness, and safety standards on work site projects
Education
Bachelor of Science - Criminal Justice
Middle Tennessee State University
Murfreesobor, TN05.2023
Skills
- Multitasking strengths
- Great verbal and written communication skills
- Relationship building
- File and record keeping
- Problem anticipation and resolution
- Adaptable to changing demands
- Computer literacy
- Resolution dedications
- Goal attainment
- Superior work ethic
- Corrective actions
- Quality Assurance
Additional Information
Mentored under Legislative Executive Assistant, Ms. Kylene Johnson of the Tennesee General Assembly.
-Built connections with legal professions
-Experience with government related research
-Peer reviewed articles for the National Law Journal
-Researched and discussed current stories and articles relevant to the justice system
-Investigated and observed current trends in crime
Timeline
Finance Specialist
Nordstrom
07.2024 - Current
Personal Stylist Assistant
Lauren Master
10.2023 - 06.2024
Sales Lead Keyholder
Everything But Water
06.2021 - 10.2023
Personal Assistant
Emily Leininger
01.2021 - 06.2021
Floor Coordinator
Bonefish Grill
01.2020 - 12.2020
Bachelor of Science - Criminal Justice
Middle Tennessee State University
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