Maria Ibarra Avalos
Marshalltown,Iowa
Summary
Detail-oriented administrative professional of experience supporting office operations and improving workflow efficiency. Skilled in scheduling, customer communication. Seeking to contribute strong organizational and problem-solving skills in a fast-paced team environment.
Highly-organized, cheerful, able to maintain confidentiality
Overview
14
14
years of professional experience
Work History
Secretary/Bulletin
St.Francis of Assisi
Marshalltown, IA
09.2024 - Current
- Welcome and assist visitors to the parish and maintain cleanliness of welcome space
- Answer telephone and take messages
- Administrative assistant to pastor, staff and committees
- Prepare weekly bulletin and email
- Schedule Mass intentions
- Register new parishioners and update parishioner data
- Document and maintain individual parishioner contributions for the parish
- Schedule events and maintain any events to parish calendar
- Assist in registration and scheduling of baptisms
- Notifications and Prepare Certificates
- Mail bulletin to the homebound
- Distribute mail and other related materials to appropriate area
- Attend weekly staff meetings
- Prepare weekly Mass announcements and deliver folders to each church
- Open and close parish office as well as maintain security safe
- Assist with parish mailings
- Perform any other duties, tasks or responsibilities as directed by the pastor
Legal Assistant
Grimes.Buck, Beach & Hitchins Law Firm
Marshalltown, IA
09.2020 - Current
- Able to use Outlook, Microsoft Word, Excel, Quickbooks, Telephone Calls, Messages
- Seasonal Tax preparation, Real Estate, Title Guaranty.
- Produced variety of written documents and materials using wide range of office software applications.
- Reviewed case file and responsive documents for information with potential to influence case strategy.
- Tracked filing, hearing and trials dates and scheduled conferences and interviews.
- Assembled exhibits, affidavits and other legal documents.
- Exhibited exemplary client focus by responding promptly to phone and email requests.
- Proofread legal documents, contracts and correspondence for legal team.
- Reviewed and evaluated fact-finding and problem-solving methods.
- Introduced visual color code system, improving user-friendliness in accessing scheduling information on calendar.
- Scheduled client meetings and prepared meeting documents and minutes.
- Oversaw efficient office activities, including client meetings, the delivery of subpoenas and the master calendar.
- Gathered information and data for use by attorneys in preparing for cases and hearings.
- Worked effectively and efficiently on multiple projects in busy work environment.
Teller
Great Western Bank
12.2015 - 09.2016
- Updated customer accounts with new balance, payment and transfer information.
- Handled diverse customer needs related to financial products, lines of credit and account features.
- Employed excellent money handling abilities to operate and balance cash drawer daily.
- Monitored customer transactions to detect, address and report signs of fraud.
- Listened to customers and recognized stated and unstated needs to effectively cross-sell bank products.
- Formulated and communicated new ideas and suggestions to improve bank profitability.
- Participated in promotional programs to generate new customers and expand relationships with existing customers.
- Used expert sales and service abilities to consistently achieve sales and referral goals.
- Promoted customer referral programs and assisted with sign-ups for promotional offers.
- Followed company and regulatory policies to protect customer and bank assets.
- Complied with applicable banking laws and regulations and followed company security and operational procedures.
- Collected payments for mortgages, loan balances and public utilities on behalf of the bank's customers.
- Developed relationships with customers, suggested suitable bank services and met banking needs.
- Maintained accurate and balanced cash drawers by carefully counting funds and quickly investigating discrepancies.
- Supported customers by coordinating special actions like ordering new bank cards and personal checks.
- Verified the integrity of deposit checks and money orders to protect customers and the bank from fraud.
- Served as first point of contact for clients and displayed positive first impressions through friendly and expert customer service.
Customer Service Representative/csm
Walmart
11.2011 - 12.2014
- Tracked performance of customer service staff to identify problem points and develop proactive strategies to meet performance targets.
- Coached team members to improve skills and close knowledge gaps.
- Leveraged business and customer knowledge to independently develop solutions for customer service problems.
- Improved team member performance through motivation and training.
- Oversaw day-to-day operations and special projects in fast-paced work environments.
Administrative Assistant
Marshalltown High School
Marshalltown, IA
- Answered incoming calls and directed messages to correct party.
- Scheduled meetings and assisted in making travel arrangements.
- Supported office staff by processing correspondence, documents and reports.
- Managed scheduling and staff coverage logistics for confidential, personal concerns relaying information as intended by senior staff.
- Filed and retrieved documents and entered company data and metrics into databases.
- Scheduled business, personal and weekend events according to departmental needs and personal requests.
- Greeted visitors upon arrival and directed guests to appropriate departments.
- Coordinated catering, decorative arrangements and guest logistics for dinner parties, casual gatherings and large formal affairs.
- Organized computer files, sensitive documents and home office supplies.
Education
High School -
Marshalltown High School
Skills
- Microsoft Publisher
- Typing
- Windows
- Data collection
- Sales Tax Experience
- Accounting
- Document editing
- Documenting
- Manage schedules
- Microsoft Office
- Collect data
- Document statements
- Collaboration
- Bilingual English/Spanish
Timeline
Secretary/Bulletin
St.Francis of Assisi
09.2024 - Current
Legal Assistant
Grimes.Buck, Beach & Hitchins Law Firm
09.2020 - Current
Teller
Great Western Bank
12.2015 - 09.2016
Customer Service Representative/csm
Walmart
11.2011 - 12.2014
Administrative Assistant
Marshalltown High School
High School -
Marshalltown High School
Additional Information
Authorized to work in the US for any employer