MARIA ISERNIA
Orlando,FL
Summary
Top-ranked sales manager recognized for highest closing numbers, highest tour-to-sale ration (VPG), and lowest cancellation rate. Extensive experience managing and exceeding goals. Proven ability to lead sales teams to achieve multi-million dollar revenue gains.
Overview
31
31
years of professional experience
Work History
Inhouse Vacation Sales Executive
Westgate Resorts
Orlando, FL
03.2024 - 06.2024
- Generated reports to summarize sales performance metrics and present findings to management team.
- Negotiated contracts with clients on behalf of the company.
- Monitored feedback from customers regarding product quality and suggested improvements accordingly.
- Resolved customer complaints in a timely manner while providing excellent customer service.
- Responded promptly to inquiries from potential customers about product features or pricing plans.
- Developed and implemented sales strategies to meet customer needs and increase revenue.
- Trained junior sales staff on techniques for improving customer service experience.
- Trained and mentored junior sales representatives and team members.
Front Line Sales
Westgate Resorts Orlando
, FL
02.2024 - 03.2024
Inhouse Telasales
Westgate Resorts
Orlando, FL
01.2021 - 02.2024
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Operated a variety of machinery and tools safely and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
In-house Sales
Orange Lakes Country Club
09.2018 - 03.2020
Real Estate Sales
Your Real Estate Zone
09.2017 - 09.2018
Vacation Counselor & Sales
Hilton Resorts
Orlando, Florida
03.2013 - 12.2017
Sampler Sales Executive
Diamonds Resort
Kissimmee, Florida
06.2017 - 09.2017
Sales Executive
Marriott
Orlando, Florida
04.2014 - 05.2017
In-House Sales
Wyndham Resorts
Orlando, Florida
01.2011 - 12.2013
Sales and Training Manger
Westgate Resorts
Orlando, Florida
12.1993 - 12.2010
Education
Skills
- Sales Management
- Sales/Marketing Tactics
- Professional Sales Presentations
- Training Management
- General Management
- Vacation Counselling
- Innovative and Goal Oriented Thinking
- Multilingual
- Outstanding Customer Service
- Great Work Ethic
- Telesales experience
- Quality control experience
- Time management proficiency
- Problem-solving capabilities
- Teamwork and Communication
- Positive Attitude
Timeline
Inhouse Vacation Sales Executive
Westgate Resorts
03.2024 - 06.2024
Front Line Sales
Westgate Resorts Orlando
02.2024 - 03.2024
Inhouse Telasales
Westgate Resorts
01.2021 - 02.2024
In-house Sales
Orange Lakes Country Club
09.2018 - 03.2020
Real Estate Sales
Your Real Estate Zone
09.2017 - 09.2018
Sampler Sales Executive
Diamonds Resort
06.2017 - 09.2017
Sales Executive
Marriott
04.2014 - 05.2017
Vacation Counselor & Sales
Hilton Resorts
03.2013 - 12.2017
In-House Sales
Wyndham Resorts
01.2011 - 12.2013
Sales and Training Manger
Westgate Resorts
12.1993 - 12.2010