Maria Jackson
Killeen,TX
Summary
Attentive Patient Service Representative skilled in managing patient charts, processing payments and scheduling procedures. Detailed team player with strengths in communication, customer service and multitasking.
Overview
2
2
years of professional experience
Work History
Patient Service Representative
CVS Specialty Pharmacy
San Diego, CA
07.2023 - 04.2024
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Registered patients by verifying records to update computer system and patient charts.
- Scheduled patient appointments over phone and in person, maximizing productivity.
- Obtained insurance verification and authorization to submit financial clearance of patient accounts.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
Customer Service Representative
Teleperformance
Killeen, TX
08.2022 - 06.2023
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Developed positive relationships with customers through friendly interactions.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
Associate of Arts - General Studies
Central Texas Community College
Killeen, TX05-2004
Skills
- Eligibility Determination
- Routing lab results
- Reception Management
- Appointment confirmation
Accomplishments
Received Countless Awards For Outstanding Performance
Timeline
Patient Service Representative
CVS Specialty Pharmacy
07.2023 - 04.2024
Customer Service Representative
Teleperformance
08.2022 - 06.2023
Associate of Arts - General Studies
Central Texas Community College
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