Maria Jativa
Middleburg
Summary
Dynamic supervisor with proven skills in process improvement, employee coaching, and team leadership. Committed to fostering a positive work environment and enhancing team performance through targeted training and development.
Overview
1
1
Language
19
19
years of professional experience
Work History
Supervisor
Nemours Children's Hospital
Jacksonville
01.2022 - Current
- Recruited, hired, trained, mentored, coached, and evaluated staff.
- Conducted performance evaluations to support staff development and accountability.
- Monitored employee productivity to provide constructive feedback and coaching.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions to ensure accountability and compliance.
- Implemented process improvements to enhance workflow and service delivery.
- Developed and implemented strategies to enhance team performance and productivity.
- Fostered positive and motivating work environment, enhancing team morale and collaboration.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
Quality Control Specialist
Nemours Children's Hospital
Jacksonville
07.2008 - 01.2022
- Trained staff on proper quality control processes and best practices.
- Documented findings from inspections and audits for compliance reviews.
- Analyzed data on product defects to improve overall quality measures.
- Created and maintained quality control documentation, such as inspection records and non-conformance reports.
- Documented test results accurately using statistical methods and software programs.
- Recommended improvements to systems and procedures for increased productivity.
Release of Information Specialist
Nemours Children's Hospital
Jacksonville
06.2007 - 06.2008
- Reviewed and verified authorization forms for release of information compliance.
- Processed patient requests for medical records efficiently and accurately.
- Communicated with healthcare providers to clarify information release requirements.
- Maintained confidentiality of sensitive patient information in all interactions.
- Utilized electronic health record systems to track and manage requests.
- Ensured compliance with HIPAA regulations in all documentation practices.
- Processed incoming and outgoing mail, emails, faxes, and phone calls related to release of information requests.
- Verified accuracy of released information prior to dissemination.
Education
Criminal Justice
FSCJ
Jacksonville, FLSkills
- Performance evaluation
- Staff training
- Coaching and mentoring
- Staff coaching
- Process improvement
- Quality assurance
- Data analysis
- Team leadership
- Onboarding and offboarding
Languages
Spanish
Professional
Affiliations
- Leadership Programs
Timeline
Supervisor
Nemours Children's Hospital
01.2022 - Current
Quality Control Specialist
Nemours Children's Hospital
07.2008 - 01.2022
Release of Information Specialist
Nemours Children's Hospital
06.2007 - 06.2008
Criminal Justice
FSCJ