Maria Kalland
Ronkonkoma,NY
Summary
Well-qualified and proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Dr Brett Desing
04.2005 - 04.2011
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly and in appropriate manner.
- Educated customers about billing, payment processing and support policies and procedures.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Investigated and resolved accounting, service and delivery concerns.
Teaching Assistant
The Play School
09.2003 - 09.2005
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
Supervisor Team Lead Of 180 Day Deliquent Account
Chase Manhattan Bank
10.1995 - 03.1999
- Worked with management to resolve problems, improve operations and provide exceptional customer service.
- Developed team communications and information for monthly meetings.
- Managed quality assurance program including on site evaluations, internal audits and customer surveys.
- Supervised twenty collectors in providing excellent customer service to callers requiring assistance for their delinquent credit cards account.
- In charged of training new hires and bring them to speed within a two week period
Education
High School Diploma - undefined
Tilden High School
Brooklyn, NY1967
Skills
- Administrative support
- Account management
- Staff education and training
- Service standard compliance
- Professional telephone demeanor
- Complaint resolution
- Technical support
- Order fulfillment
Timeline
Customer Service Representative
Dr Brett Desing
04.2005 - 04.2011
Teaching Assistant
The Play School
09.2003 - 09.2005
Supervisor Team Lead Of 180 Day Deliquent Account
Chase Manhattan Bank
10.1995 - 03.1999
High School Diploma - undefined
Tilden High School
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