Maria Kirk Hurtado
Maricopa,Arizona
Summary
Motivated professional individual seeking new career with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
12
12
years of professional experience
Work History
Account Manager
National Credit Adjusters
06.2020 - Current
- Enhanced consumer satisfaction through effective communication and fostering strong relationships
- Maintained high paying rate by providing exceptional customer service and anticipating consumer needs.
- Managed a diverse portfolio of inbound and outbound accounts.
- Successfully resolved escalated issues, preventing potential loss of valuable consumers while maintaining positive relationships with all parties involved.
Customer Service Representative
Atlantic
03.2018 - 06.2020
- Provide outstanding customer service
- Multitask different job duties on the same call
- Manually calling inbound and outbound calls, over 300+
- Constant top performer in all metrics
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Insurance Agent Assistant
Health Benefits of Arizona LLC
01.2013 - 02.2018
- Supervised policy renewal process, proactively reaching out to clients well in advance of expiration dates.
- Developed strong relationships with clients through regular communication and personalized assistance.
- Conducted thorough research on various insurance products, staying up-to-date on industry trends and offerings.
- Maintained detailed records of client interactions, ensuring all relevant information was accurately documented.
Education
High School Diploma -
South Mountain High School
Phoenix AZ06.1999
Skills
- Expert on Customer Service
- 2022/2023 Top Company Performer
- Bilingual, fluent in Spanish
- Relationship building and management
- Documentation And Reporting
- Ability to talk and type/ multitask
Languages
Spanish
Native or Bilingual
Timeline
Account Manager
National Credit Adjusters
06.2020 - Current
Customer Service Representative
Atlantic
03.2018 - 06.2020
Insurance Agent Assistant
Health Benefits of Arizona LLC
01.2013 - 02.2018
High School Diploma -
South Mountain High School
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