Maria Liriano
Bronx
Summary
Results-driven Administrator with expertise in employee relations, strategic planning, and report preparation. Committed to fostering a productive, quality-driven environment. Versatile professional skilled in navigating cultural differences and enhancing collaboration across teams.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Decor Administrator
CBG Janovic
Long Island City
07.2022 - Current
- Manage a team of 14 decorators, and 8 installers.
- Managing lists of delivery dates from the warehouse, as well as tracking where the orders are.
- Facilitated communication with building supers and management companies to secure necessary service approvals.
- Managed daily office operations to ensure smooth workflow and efficiency.
- Handled an APP/Program to schedule Shop at home appointments. Outside of the normal appointments.
- Developed and maintained positive relationships with clients through effective communication.
- Organized company events and training sessions to enhance team collaboration.
- Trained new employees on administrative processes and office protocols.
- Streamlined office organization by developing filing system and customer database protocols, enhancing information retrieval.
- Prepared reports on various projects for management review.
- Facilitated communication between departments to support project completion and goal achievement.
Caregiver
Freedom Care/PPL
10.2021 - Current
- Assisted clients with daily living activities and personal care tasks.
- Provided companionship and emotional support to improve client well-being and foster emotional resilience.
- Administered medications according to prescribed schedules and guidelines.
- Documented client progress and care details in daily logs to ensure continuity of care and facilitate effective communication.
- Performed light housekeeping duties related to client care, including laundry, changing bed linens, and preparing meals, to create a safe and comfortable environment.
- Attended conferences and workshops related to disability management techniques.
Guest Experience Associate and Captain of the Candy Wall
M&M's World
Manhattan
08.2018 - 02.2020
- Monitored candy walls, coordinated team member breaks, adjusted schedules, and resolved operational issues to maintain optimal service.
- Maintained cleanliness and appearance of high-profile company, delivered 100% customer service, informed guests about offers, and translated for diverse customers to address complaints.
- Received certificate for achieving a perfect score during mystery shopper evaluation.
- Assisted guests with product selection, providing tailored recommendations to enhance their experience.
- Operated point-of-sale systems efficiently during busy periods.
- Assisted with training new associates on proper guest service techniques.
Volunteer Coordinator
Alma Club
Bronx
02.2016 - 09.2018
- Organized community outreach programs to promote volunteer opportunities.
- Coordinated volunteer schedules to ensure adequate staffing for events.
- Trained new volunteers on organizational policies and procedures.
- Collected garbage, visited homes, hospitals, and senior centers to spread kindness, participated in marches advocating for social justice, distributed food to homeless individuals.
- Engaged children in diverse activities, tutored and assisted them in completing school assignments individually or in groups, chaperoned field trips, supervised children in hallways and rooms.
Fitting Room Operator
Macy's (seasonal)
Manhattan
11.2015 - 01.2016
- Ensured customers felt welcomed and comfortable during their visit.
- Enhanced customer experience by offering alternative sizes and clothing options.
- Managed fitting room lines to improve customer flow.
- Facilitated communication between coworkers and customers by translating languages to enhance service effectiveness.
Education
Bachelor of Science - Psychology
Lehman College
The Bronx, NY05.2022
Minor - Political Science And Government
Lehman College
Bronx, NY05-2022
Associates Degree - Liberal Arts in Science
Hostos C. College
The Bronx, NY12.2018
Skills
- Client scheduling
- Calendar management
- Office organization
- Excellent Customer Service
- Attention to detail
- Team management
- Research
- Writing
- English fluency
- Spanish fluency
- Interpersonal skills
- Conflict resolution
Volunteer Experience
Alma Club, 02/16, 12/18, Collecting Garbage., Visiting homes, hospitals, and senior centers to spread love., Going to marches to fight for what is right., Giving food away for the homeless., Maintaining the kids busy with diverse activities., Tutoring, assisting children individually or in groups to help them complete school assignments., Chaperoning in field trips, and supervising the children in hallways or rooms.
Awards And Acknowledgments
- I am a perfectionist. Instead of taking this as a bad aspect I encourage myself to use that quality and give a 100% always, because of this reason my work is often recognized by professors and employers.
- Certificate in excellence in Spanish.
Certification
PPL training for caregiver (how to deal with illnesses and prepare for emergency)
Timeline
Decor Administrator
CBG Janovic
07.2022 - Current
Caregiver
Freedom Care/PPL
10.2021 - Current
Guest Experience Associate and Captain of the Candy Wall
M&M's World
08.2018 - 02.2020
Volunteer Coordinator
Alma Club
02.2016 - 09.2018
Fitting Room Operator
Macy's (seasonal)
11.2015 - 01.2016
Bachelor of Science - Psychology
Lehman College
Minor - Political Science And Government
Lehman College
Associates Degree - Liberal Arts in Science
Hostos C. College