Maria Lizardo

• Managed daily store operations and ensured compliance with company policies.
• Led and trained team members on customer service standards and store procedures.
• Oversaw inventory management and coordinated stock replenishment processes.

Managed daily store operations, staff supervision, and inventory control

• Led team to consistently meet and exceed sales targets

• Handled cash management, deposits, and financial reporting

• Trained and developed employees to improve performance and customer service

• Maintained high levels of customer satisfaction and retention

• Strengthened work flow productivity by hiring, managing and developing top talent.
• Evaluated store performance and incorporated feedback to implement improvement plans.
• Developed strategies to maximize sales and profitability.
• Oversaw storewide merchandising benchmarks to maintain operational excellence.
• Reviewed customer feedback to make operational improvements and promote satisfaction.
• Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.

• Assisted customers with account inquiries and transaction processes.
• Resolved customer complaints through effective communication and problem-solving.
• Processed deposits, withdrawals, and transfers accurately and efficiently.
• Maintained customer records and updated account information regularly.
• Handled cash transactions while adhering to security protocols effectively.
• Answered customer inquiries and provided accurate information regarding products and services.
• Provided excellent customer service to resolve customer complaints in a timely manner.