Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maria Loftus

Ross,ND

Summary

Professional with strong background in providing exceptional service and support in client-focused environments. Expertise in resolving inquiries, managing accounts, and fostering relationships. Known for collaborative spirit and adaptability, consistently driving team success and positive outcomes. Skilled in communication, problem-solving, and multi-tasking in fast-paced settings.

Overview

10
10
years of professional experience

Work History

Driver

DoorDash
05.2023 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.

Member Service Representative

Dakota West Credit Union
08.2016 - 08.2017
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.
  • Processed account transactions accurately, ensuring proper documentation and timely processing.
  • Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
  • Consistently met or exceeded performance metrics through proactive management of workload and effective prioritization.

Liquor Store Clerk

Cash Wise Foods
07.2015 - 08.2016
  • Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies at end-of-shift reconciliations.
  • Maintained a clean and organized store environment for an enhanced shopping experience.
  • Processed deliveries efficiently, verifying shipment accuracy and stocking shelves in a timely manner to minimize disruption of store operations.
  • Maintained compliance with local and federal regulations governing the sale of alcoholic beverages, verifying customer identification as necessary.

Desk Clerk

Bakken Business Center
07.2015 - 08.2016
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained a clean and organized front desk area, ensuring a welcoming atmosphere for guests.
  • Checked in and out designated equipment, keys, and supplies.
  • Provided stellar customer service even during high-traffic periods, maintaining composure and professionalism under pressure.
  • Weighed, and processed packages for shipment through various delivery services.
  • Sort mail and deliver to correct address.

Education

GED -

St. Charles Secondary
Saint Charles, MN
06-2008

Skills

  • Time management
  • Valid Driver's license
  • Customer service
  • Clean driving record
  • Problem-solving
  • Punctual and reliable
  • CPR Certified

Timeline

Driver

DoorDash
05.2023 - Current

Member Service Representative

Dakota West Credit Union
08.2016 - 08.2017

Liquor Store Clerk

Cash Wise Foods
07.2015 - 08.2016

Desk Clerk

Bakken Business Center
07.2015 - 08.2016

GED -

St. Charles Secondary

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Maria Loftus