Maria Lopez
Santa Rosa,CA
Summary
I am a hardworking , passionate, and collaborative individual with a strong commitment to people and collaboration . I am eager to secure a position with Graton Casino as Team Member Engagement Coordinator. .
Overview
13
13
years of professional experience
Work History
Office Assistant Ll
Sonoma County Human Services Department
02.2024 - 07.2024
- Contributed to a positive work environment by fostering open communication among colleagues.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Scheduled for appointments
- Help take payments for clients
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to the right office.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Bilingual Resource & Specialist/Child Passenger Safety Technician
Community Child Care Council of Sonoma County
03.2017 - 02.2024
- Administrative Duties/Front Desk
- Customer Service: daily intake referrals and applications
- Bridge Navigator for Foster Families: resources, referrals and trainings
- Plan and organized Trauma Care Trainings
- Provider Strengthening Families Protective Factors Facilitator
- 2+ years in Early Learning Program managed enrollments and organized parent training and meetings
- Child Passenger Safety Technician
- Community Events: Outreach
Sales Floor Supervisor, •Cashier
Skechers
10.2011 - 05.2015
- Worked closely with shift manager to solve problems and handle customer concerns.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
- Responsible for financial transactions
- Managed different departments within Store
- Utilize information technology to record sales figures for data and forward planning
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
DIG Youth Leadership Program, •Teen Youth Counselor/Volunteer
Community Action Partnership
07.2011 - 01.2015
- Teen alcohol and/or drug abuse advocacy
- Discuss new ideas with director of program
- Participated in meetings, events and tabling
- Used strong interpersonal communication skills to convey information to others
- Assisted with special events and programs
- Led youth group discussions and activities to meet community needs
Retail Associate, •Open/Open Store Cashier
Fallas
11.2011 - 10.2013
- Responsible for financial transactions
- Customer Service
- Stock Product
- Set-up displays
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction
- Helped customers complete purchases, locate items, and join reward programs
- Greeted customers and helped with product questions, selections, and purchases
Education
AA - Social Behavioral Sciences and Spanish
Santa Rosa Junior College
Santa Rosa, CA2018
High School Diploma -
Elsie Allen High School
Santa Rosa, CA05.2011
Skills
- Reliable, Multitasker
- Certified in Trauma Informed care
- Work well under pressure
- Noho,CEL,MCCP, MS Word, Excel, Outlook, Canva,
- Able to work independently and collaboratively
- Strengthening Family Protective Factor framework presenter
- Referrals and Networking
- Conflict Management
- Interpersonal Communication
- Costumer Service
Timeline
Office Assistant Ll
Sonoma County Human Services Department
02.2024 - 07.2024
Bilingual Resource & Specialist/Child Passenger Safety Technician
Community Child Care Council of Sonoma County
03.2017 - 02.2024
Retail Associate, •Open/Open Store Cashier
Fallas
11.2011 - 10.2013
Sales Floor Supervisor, •Cashier
Skechers
10.2011 - 05.2015
DIG Youth Leadership Program, •Teen Youth Counselor/Volunteer
Community Action Partnership
07.2011 - 01.2015
AA - Social Behavioral Sciences and Spanish
Santa Rosa Junior College
High School Diploma -
Elsie Allen High School
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