Maria Lopez
Conroe
Summary
Proven to excel in high-pressure environments, I enhanced guest experiences and team performance at Guadalajara Hacienda. My ability to multitask and communicate effectively, coupled with a strong work ethic and exceptional customer service skills, significantly contributed to operational efficiency and customer satisfaction.
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Personable and adaptable individual with knack for delivering exceptional customer service and creating memorable dining experiences. Possesses strong understanding of menu offerings and food handling protocols, along with solid multitasking and communication skills. Able to contribute to positive dining atmosphere and ensure guest satisfaction.
Overview
5
5
years of professional experience
Work History
Server
Nacho Padres
12.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Server
Guadalajara Hacienda And Guadalajara Mexican Bar & Grill
08.2024 - 12.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Glorias Latin Cusine
05.2024 - 08.2024
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Contributed to inventory management by monitoring stock levels.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Cashier Team Lead
McDonald's Restaurant
03.2023 - 04.2024
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Trained team members on cash register operation and cash handling.
Server
Dining Services
10.2020 - 12.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Cashier
HEB Grocery Store
10.2019 - 11.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Teacher Helper
YMCA Daycare
12.2019 - 04.2020
- Responded to student needs and questions promptly.
- Promoted a positive learning environment by effectively managing classroom behavior and addressing individual needs.
- Assisted teachers in preparing instructional materials, ensuring alignment with curriculum objectives.
- Supported teacher in monitoring students during lunch periods, recess, and other non-instructional times to maintain safety and orderliness.
- Adhered to classroom protocols to keep areas clean, neat, and organized.
Education
High School Diploma -
The Woodlands Collage Park
The Woodlands05-2019
Skills
- Strong work ethic
- Punctual and reliable
- Work ethic and integrity
- Oral communication
- Positive attitude
- Exceptional customer service
- Patience and empathy
- Student engagement
- Cash handling
- Flexible schedule
- Guest engagement
- Team management
- Customer service excellence
Languages
English
Full Professional
Timeline
Server
Nacho Padres
12.2024 - Current
Server
Guadalajara Hacienda And Guadalajara Mexican Bar & Grill
08.2024 - 12.2024
Server
Glorias Latin Cusine
05.2024 - 08.2024
Cashier Team Lead
McDonald's Restaurant
03.2023 - 04.2024
Server
Dining Services
10.2020 - 12.2021
Teacher Helper
YMCA Daycare
12.2019 - 04.2020
Cashier
HEB Grocery Store
10.2019 - 11.2020
High School Diploma -
The Woodlands Collage Park
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