Maria Lopez
Long Beach,CA
Summary
Dynamic server and shift leader with extensive experience at Norms Restaurants, excelling in team leadership and cash handling. Proven ability to enhance customer satisfaction through effective problem-solving and training initiatives. Recognized for fostering a collaborative work environment and improving team productivity, ensuring smooth operations and exceptional service delivery.
Overview
5
5
years of professional experience
Work History
M.O.D/Server Shift Leader
Norms Restaurants
09.2019 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
Server
Dennys Restaurant
05.2013 - 11.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
Education
GED -
Long Beach City College
Long Beach, CAAuto Insurance
Insurance
Gardena, CA06-2024
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Team motivation
- Strong verbal and written communication
- Training assistance
- Creative problem solving
- Team collaboration and leadership
- Staff supervision
- Staff education and training
- Staff training and development
- Goal setting and tracking
Languages
Spanish
Native or Bilingual
English/Spanish
Timeline
M.O.D/Server Shift Leader
Norms Restaurants
09.2019 - Current
Server
Dennys Restaurant
05.2013 - 11.2019
GED -
Long Beach City College
Auto Insurance
Insurance
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