Maria Loya
Conroe,Tx
Summary
Resourceful, dedicated, proactive and goal-oriented with time management and problem-solving skills. Known for adaptability, management and decision making. Committed to using these qualities to serve my community.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Detention Officer
Montgomery County Sheriff's Department
09.2023 - Current
- Monitor inmate behavior to ensure safety and compliance with facility regulations.
- Conduct routine inspections of detention areas to maintain security standards.
- Process incoming inmates
- Responded promptly to emergencies, following established protocols for crisis management.
Loss Prevention Officer
Walmart
07.2021 - 09.2022
- Monitored store premises to identify and deter theft or suspicious activities.
- Conducted routine surveillance using CCTV systems to ensure safety and security compliance.
- Collaborated with team members to implement loss prevention strategies and improve operational efficiency.
- Trained staff on loss prevention protocols, fostering a culture of awareness and vigilance.
Online Grocery Team Lead
Walmart
10.2020 - 07.2021
- Supervised daily operations, ensuring optimal staffing levels and efficient workflow across departments.
- Trained new team members on company policies, safety protocols, and customer service standards.
- Resolved customer inquiries and complaints promptly, fostering positive shopping experiences and loyalty.
Online Grocery Associate
Walmart
06.2020 - 10.2020
- Assisted customers with online order inquiries and issues, enhancing overall shopping experience.
- Processed customer orders efficiently, ensuring timely fulfillment and accuracy in product selection.
- Utilized scanning equipment to verify product availability and ensure stock accuracy for online listings.
- Monitored quality of products picked for online orders, ensuring compliance with company standards.
- Adapted quickly to changing priorities in fast-paced environment, maintaining a high level of service quality.
Sales Associate
Outback Western Wear
02.2019 - 11.2019
- Provided exceptional customer service, addressing inquiries and resolving issues effectively.
- Assisted in maintaining store presentation, ensuring product displays were organized and visually appealing.
- Processed transactions accurately
- Participated in inventory management, tracking stock levels and assisting with replenishment processes.
Education
Business
Lone Star College
Conroe, TXHigh School Diploma -
Magnolia High School
Magnolia, TX08.2020
Skills
- Patience and tolerance
- De-escalation techniques
- Weapons training
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Organizational skills
- Adaptability and flexibility
Certification
ADO certification
TCIC/NCIC certification
Timeline
Detention Officer
Montgomery County Sheriff's Department
09.2023 - Current
Loss Prevention Officer
Walmart
07.2021 - 09.2022
Online Grocery Team Lead
Walmart
10.2020 - 07.2021
Online Grocery Associate
Walmart
06.2020 - 10.2020
Sales Associate
Outback Western Wear
02.2019 - 11.2019
Business
Lone Star College
High School Diploma -
Magnolia High School
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