Maria Lozano
Roma,Texas
Summary
Dynamic Crew Trainer with a strong background in employee training and development. Skilled in fostering teamwork and providing constructive feedback, leading to improved service efficiency and customer satisfaction.
Overview
2
2
Languages
3
3
years of professional experience
Work History
Crew Trainer
McDonald's
Roma, Texas
06.2023 - Current
- Conducted onboarding sessions for new hires, delivering an overview of company policies and procedures to facilitate smooth integration.
- Onboarded new crew members on operational procedures and customer service expectations to ensure readiness for customer interactions.
- Trained new team members on correct operational procedures.
- Monitored crew performance metrics to identify areas for improvement. and shared constructive feedback to support improvement.
- Encouraged teamwork and collaboration among crew members to improve service efficiency.
- Used clear communication during team meetings and training sessions.
- Recorded performance, safety, and customer service needs to improve operations.
- Planned and assigned group and individual work tasks for trainees.
- Followed food safety rules and cleanliness protocols to keep work areas safe.
Education
Associate of Arts - Criminal Justice
South Texas College
McAllen, TX12-2026
Skills
- Operational training
- Employee training and development
- Performance monitoring
- Operational efficiency
- Team collaboration
- Customer service
- Conflict resolution strategies
Languages
English
Professional
Spanish
Professional
Timeline
Crew Trainer
McDonald's
06.2023 - Current
Associate of Arts - Criminal Justice
South Texas College