Maria Lucas
Tucson,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
26
26
years of professional experience
Work History
City Letter Carrier
United States Post Office
04.2022 - Current
- Improved customer satisfaction by delivering mail accurately and efficiently to city residents.
- Enhanced operational efficiency by sorting and organizing mail for delivery in a timely manner.
- Ensured timely delivery of packages and parcels by adhering to established routes and schedules.
- Maintained vehicle safety and cleanliness, contributing to a professional image for the postal service.
Operations Supervisor
Iqor Holdings US
08.2006 - 04.2022
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
Customer Service Representative
Teletech
02.1998 - 06.2002
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled customer inquiries and suggestions courteously and professionally.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Sunnyside High School
Tucson, AZ05.1995
Skills
- Package Handling
- Mail Sorting
- Postal Law Knowledge
- Punctuality
- Safe Driving
- Vehicle Maintenance
- Attention to Detail
Timeline
City Letter Carrier
United States Post Office
04.2022 - Current
Operations Supervisor
Iqor Holdings US
08.2006 - 04.2022
Customer Service Representative
Teletech
02.1998 - 06.2002
High School Diploma -
Sunnyside High School