Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Timeline
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Maria Lujan Serrano

Bloomfield,NM

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

5
5
years of professional experience

Work History

Manager

Metro by T-Mobile
Farmington, NM
06.2021 - Current
  • Coached, mentored and trained team members in order to improve their job performance.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Worked on assigned monthly, weekly and daily quotas to be met by my team and myself.
  • Recommended merchandise to customers based on their needs and preferences.
  • Complete all cleaning, stocking and organizing tasks in assigned sales area.
  • Collect payments, processed refunds, ordered warranty devices.
  • Recruited and hired qualified candidates to fill open positions.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.

Carhop/Fountain Worker

Sonic Drive- In
Bloomfield, NM
10.2018 - 05.2021
  • Assisted customers in selecting menu items, taking orders, and providing information about specials or new menu items.
  • Delivered food orders to customers in a timely manner with a friendly attitude.
  • Restocked supplies such as cups, napkins, straws, condiments. throughout shift.
  • Stored food items properly according to health regulations such as date coding perishable goods before placing them into storage containers.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Operated cash register and handled money transactions accurately.
  • Trained new hires.

Car Salesperson

Enzo's Auto Sales
Farmington, NM
07.2020 - 11.2020
  • Assisted customers in making informed decisions about the cars they were interested in purchasing.
  • Conducted test drives for prospective buyers.
  • Advised customers on financing options and warranties available for their purchase.
  • Negotiated prices with customers who wanted to buy used cars from the dealership's lot.
  • Greeted customers at arrival to build positive relationships and discuss vehicles.
  • Responded to inquiries from potential customers via email and telephone.
  • Cleaned shelves, counters and tables to maintain organized store.

Education

Associate of Arts - Business Administration

San Juan College
Farmington, NM
05-2024

High School Diploma -

Bloomfield High School
Bloomfield, NM
05-2018

Skills

  • Bilingual
  • Schedule Preparation
  • Sales Techniques
  • Negotiation
  • Staff Training and Development
  • Excellent Customer Service
  • Technical Troubleshooting
  • Advanced in MS Word
  • Familiar with Modern day Technology

Accomplishments

  • Seal of Biliteracy

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Manager

Metro by T-Mobile
06.2021 - Current

Car Salesperson

Enzo's Auto Sales
07.2020 - 11.2020

Carhop/Fountain Worker

Sonic Drive- In
10.2018 - 05.2021

Associate of Arts - Business Administration

San Juan College

High School Diploma -

Bloomfield High School

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Maria Lujan Serrano