Maria Lukes
Corona,CA
Summary
Accomplished Leasing Consultant with a proven track record at The Irvine Company Apartment Communities, adept in customer service and fair housing regulations. Excelled in maintaining high occupancy rates and fostering positive tenant relationships through effective communication and marketing strategies. Skilled in property tours and lease management, ensuring seamless tenant experiences.
Overview
15
15
years of professional experience
Work History
Leasing Consultant
The Irvine Company Apartment Communities
Irvine, CA
06.2012 - 03.2023
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Responded to requests and scheduled appointments for property showings.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Store Manager
Salon Centric
Upland, CA
08.2008 - 06.2014
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Rotated merchandise and displays to feature new products and promotions.
Education
High School Diploma -
Rancho Cucamonga High School
Rancho Cucamonga, CASkills
- Customer Service
- Fair Housing Regulations
- Phone and Email Etiquette
- Leasing and sales
- Property Tours
- Sales Techniques
Accomplishments
Presidents Club
Languages
Spanish
Native or Bilingual
Timeline
Leasing Consultant
The Irvine Company Apartment Communities
06.2012 - 03.2023
Store Manager
Salon Centric
08.2008 - 06.2014
High School Diploma -
Rancho Cucamonga High School