Maria Luna Ayala
Madera,CA
Summary
Compassionate advocate with a solid background in resource navigation and client support. Known for exceptional recordkeeping and documentation skills, ready to drive positive outcomes for clients in need of social services.
Overview
12
12
years of professional experience
Work History
Social Services Assistant
Madera County Department of Social Services
Madera, California
12.2025 - Current
- Assisted clients in accessing social services and resources effectively.
- Guided clients in completing applications for government services and benefits to enhance their eligibility.
- Coordinated intake processes for new clients to ensure timely access to assistance.
- Maintained accurate client records and case files to support effective case management.
- Maintained accurate records and documented client data in company databases.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Utilized computer software programs such as Microsoft Office Suite or database systems.
- Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
Advertising Sales Representative
Lazer Media
Fresno, California
10.2021 - 04.2023
- Presented advertising proposals and creative concepts to potential clients.
- Collaborated with clients to develop tailored advertising solutions that meet specific needs.
- Scheduled and conducted meetings with potential clients to explore advertising solutions.
- Crafted and delivered presentations and proposals to engage prospective customers.
Customer Service Coordinator
UEI College
Fresno, California
01.2018 - 10.2021
- Coordinated customer service operations to improve student satisfaction at UEI College by addressing concerns promptly.
- Managed communication between students and faculty to resolve inquiries, ensuring timely responses and fostering positive relationships.
- Scheduled and organized events to enhance student engagement and support community-building initiatives.
- Processed incoming mail and directed correspondence to appropriate staff.
- Supported team communications through email and phone correspondence.
- Prepared documents, reports, and presentations for internal meetings.
Customer Service Cashier
Shell Gas Station
Madera, California
02.2015 - 01.2018
- Greeted customers and provided friendly customer service.
- Operated cash register and processed customer transactions efficiently.
- Balanced cash drawers at the end of each shift.
- Ensured cleanliness and organization of cashier area to support efficient transactions.
- Kept check-out areas clean and organized to create a welcoming environment for customers.
- Managed inventory of store merchandise and replenished stock to meet customer demand.
Customer and Dispatching Service Representative
J and L transportation
Salinas, California
01.2014 - 01.2018
- Managed incoming customer inquiries, ensuring timely and accurate responses to enhance customer satisfaction.
- Coordinated dispatch schedules, optimizing delivery routes to improve service efficiency.
- Processed incoming orders from customers via phone, email or fax.
- Collaborated with drivers to ensure efficient route planning.
- Facilitated team communications through email and phone correspondence to streamline information flow.
- Prepared documents, reports, and presentations for internal meetings.
Education
Associate of Business Administration - Business Administration
SJVC
Madera, CA12-2015
Skills
- Client advocacy
- Case management
- Eligibility assessment
- Resource navigation
- Client intake coordination
- Documentation management
- Community outreach
- Appointment scheduling
- Microsoft Office
- Database management
- Confidential recordkeeping
Languages
English
Professional
Spanish
Professional
Hindi
Limited
Timeline
Social Services Assistant
Madera County Department of Social Services
12.2025 - Current
Advertising Sales Representative
Lazer Media
10.2021 - 04.2023
Customer Service Coordinator
UEI College
01.2018 - 10.2021
Customer Service Cashier
Shell Gas Station
02.2015 - 01.2018
Customer and Dispatching Service Representative
J and L transportation
01.2014 - 01.2018
Associate of Business Administration - Business Administration
SJVC