MARIA MACIEL
Houston
Summary
Dynamic professional with extensive experience in customer service and logistics management, notably as an LPR Agent at Collateral Recovery Team. Proven ability to enhance client relationships and streamline operations. Skilled in data entry and proficient in QuickBooks Online, consistently delivering exceptional results while maintaining a clean driving record.
Overview
13
13
years of professional experience
Work History
LPR Agent
Collateral Recovery Team
Houston
2023.09 - 2025.09
- Collaborated and communicated with various clients to repossess collateral from debtors for finance companies.
- Performed daily routine car inspections to ensure repossession was fast and efficient.
- Performed driving duties in a safe, clean, and responsible manner.
- Planned efficient driving routes to multiple addresses to identify vehicles in need of repossession.
- Reported repossessions to local authority and updated cases regularly via RDN.
- Able to identify LPR hits, request repossession orders and effectively obtain the collateral.
- Trained new team members on company policies, procedures, and best practices for delivering best performance.
- Maintained a clean driving record with zero accidents or traffic violations.
- Followed all traffic laws and regulations to ensure compliance and prevent accidents.
- Communicated effectively with dispatchers, clients, and team members to coordinate smooth repossessions and resolve any issues that arose during transportation.
- Managed paperwork such as maintenance receipts, logbooks, and mileage records accurately and efficiently.
- Provided exceptional customer service by being courteous, professional, and helpful during interactions with clients at pick-up/drop-off locations.
Driver
LYFT DRIVER SERVICES
Houston
2022.09 - 2023.09
- Responsible for providing a safe, comfortable, timely and memorable Lyft experience for all customers.
- Maintained a professional attitude and demeanor to achieve high customer satisfaction ratings.
- Inspect vehicle at starting and closing of shifts to ensure all policies and procedures were followed.
- Well versed in assisting a variety of customers, including seniors, Spanish speaking, and disabled passengers by driving them to their desired locations.
- Successfully always maintained a clean driving record.
Spotter Driver/Recovering Agent
PARAMOUNT LENDER SERVICES
Houston
2018.10 - 2022.09
- Collaborated and communicated with various clients to repossess collateral from debtors for finance companies.
- Performed daily routine car inspections to ensure repossession was fast and efficient.
- Performed driving duties in a safe, clean, and responsible manner.
- Planned efficient driving routes to multiple addresses to identify vehicles in need of repossession.
- Reported repossessions to local authority and updated cases regularly via RDN.
- Able to identify LPR hits, request repossession orders and effectively obtain the collateral.
Receptionist/Administrative Assistant
W.C. CONTRACTORS INC.
Houston
2018.02 - 2018.08
- Participated in several administrative tasks such as filing, blueprints, emailing, record keeping, digitization, bookkeeping, copying, faxing, scanning, data entry and mail services.
- Received inbound calls from customers inquiring about prices, services and billing.
- Communicated with 20-25 clients per day regarding check collections for debt owed to company.
- Maintained a clean reception area, including lounge and associated areas to promote positive customer experience and efficient workflow.
- Communicated directly with supervisor for immediate remediation to arising issues.
- Assisted with distributing employee notices and mail around the office.
- Responsible for dropping off bank deposits and keeping track of company asset logs.
- Managed and organized office supplies, ensuring efficient inventory levels and timely reordering.
- Handled incoming calls, took messages, and directed inquiries to appropriate staff members.
- Performed general administrative tasks including photocopying, scanning documents, mailing letters/packages, etc.
Bilingual Customer Service Representative
COMMUNITY HEALTH CHOICE
Houston
2017.04 - 2018.01
- Effectively managed a high-volume of 70+ inbound/outbound member service calls regarding insurance, benefits, provider questions and processing their monthly premium payments.
- Translated and interpreted 25+ calls from Spanish speakers to improve customer experience.
- Demonstrated ability to deescalate volatile and irate customers through active listening, empathy, professionalism, and issue resolution.
- Analyzed call volume and average call time to monitor Member Service Representative performance and productivity.
- Met and/or exceeded service and quality assurance standards every review period.
- Effectively gathered and verified all required member information for tracking purposes and efficient workflow.
Certified Lead Pawnbroker
EZ PAWN
Houston
2012.08 - 2017.04
- Demonstrated ability to form positive long lasting customer relationships through personable face to face customer assistance.
- Managed vault drawer as well as pawn brokers cash drawers to ensure accurate cash flow and profitability.
- Assisted customers with lending cash loans on their merchandise.
- Effectively managed opening and closing the store in a timely manner.
- Maximized company sales and profits by being recognized as a tip seller on all jewelry and merchandise sales.
- Kept front store cleaned and organized and ensured all electronics were in working condition.
Education
Ged -
HOUSTON CAN ACADEMY
Houston, TXSkills
- Office administration and data entry
- Computer operation and technical proficiency
- Medical terminology and healthcare knowledge
- Customer service and sales support
- Phone communication and cold calling
- Productivity software and Windows expertise
- Bookkeeping and QuickBooks Online experience
- Delivery driver experience and logistics management
Languages
Spanish
Professional
Timeline
LPR Agent
Collateral Recovery Team
2023.09 - 2025.09
Driver
LYFT DRIVER SERVICES
2022.09 - 2023.09
Spotter Driver/Recovering Agent
PARAMOUNT LENDER SERVICES
2018.10 - 2022.09
Receptionist/Administrative Assistant
W.C. CONTRACTORS INC.
2018.02 - 2018.08
Bilingual Customer Service Representative
COMMUNITY HEALTH CHOICE
2017.04 - 2018.01
Certified Lead Pawnbroker
EZ PAWN
2012.08 - 2017.04
Ged -
HOUSTON CAN ACADEMY