Maria E Marcial
Queens
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work History
Front Desk Receptionist
Madison Dental Loft
New York
01.2024 - 04.2026
- Managed patient check-ins and coordinated appointment scheduling efficiently.
- Answered multi-line phone system, directing calls to appropriate staff members.
- Maintained organized front desk area and ensured cleanliness of waiting room.
- Assisted patients with paperwork and verified insurance information promptly.
- Communicated effectively with dental staff to facilitate smooth patient flow.
- Handled patient inquiries, providing information about services and office policies.
- Processed payments and recorded transactions accurately in the system.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Greeted customers warmly and made them feel welcome.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted with scheduling appointments for clients and visitors.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
Education
Bachelor of Science - Hotel, Motel, And Restaurant Management
St. Paul College
Quezon City, Philippines 06.1983 - 06.1984
Bachelor of Science - Marketing Management
St. Paul College
Quezon City, Philippines 06.1979 - 06.1983
Skills
- Managing appointments
- Patient check-in
- Multi-line phone handling
- Insurance verification
Languages
English
Professional
Filipino
Professional
Private Catering Chef
- Menu Development- collaborating with clients to create tailored menus that fits specific themes, budgets and dietary requirements
- Food Preparations and Cooking - preparing quality meals which involve cooking and transporting food or full on site preparation
- Safety and Sanitation - maintaining food temp and food handling
- Clean up - cleaning all kitchen gadgets and utensils used for food preparation and cooking
Timeline
Front Desk Receptionist
Madison Dental Loft
01.2024 - 04.2026
Bachelor of Science - Hotel, Motel, And Restaurant Management
St. Paul College
06.1983 - 06.1984
Bachelor of Science - Marketing Management
St. Paul College
06.1979 - 06.1983