Serena D'Aloisio
Livonia,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Schoolcraft Community Schools
08.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
Childcare
Freelance
12.2017 - Current
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Reassured children when upset providing emotional support and stability.
- Guided school homework and read bedtime stories to support development.
- Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
Swim Instructor
Aquatots
09.2021 - 08.2022
- Taught daily swim instruction to students varying in ages and skill levels.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
- Mentored and trained new swim instructors on best practices.
- Provided one-on-one instruction for students requiring additional assistance in mastering specific skills or techniques.
- Worked with our special needs swim program
Sales Associate
PacSun-Pacific Sunwear
11.2020 - 05.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Greeted customers and helped with product questions, selections, and purchases.
Salon Assistant
Salon 170
11.2015 - 02.2018
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped prepare clients for hair service.
- Maintained a well-organized salon environment by managing supplies inventory and restocking when necessary.
- Contributed to a positive work atmosphere by fostering strong relationships among team members through open communication and teamwork.
- Provided assistance to stylists when needed.
Education
Psychology
Eastern Michigan University
Ypsilanti, MI2025
Associate of Arts - Liberal Arts And General Studies
Schoolcraft College
Livonia, MI12.2023
High School Diploma -
Stevenson High School
Livonia, MI06.2021
Skills
- Guest Relations
- Cash Handling
- Inventory Control
- Customer Service
- Conflict Management
- Managing Appointments
- Child Supervision
- Telephone Etiquette
- Call Distribution
- Teamwork
- Problem-Solving
Timeline
Front Desk Receptionist
Schoolcraft Community Schools
08.2022 - Current
Swim Instructor
Aquatots
09.2021 - 08.2022
Sales Associate
PacSun-Pacific Sunwear
11.2020 - 05.2021
Childcare
Freelance
12.2017 - Current
Salon Assistant
Salon 170
11.2015 - 02.2018
Psychology
Eastern Michigan University
Associate of Arts - Liberal Arts And General Studies
Schoolcraft College
High School Diploma -
Stevenson High School
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