Maria Martinez
Tampa,FL
Overview
25
25
years of professional experience
Work History
Housekeeping Supervisor
The Stovall House
01.2023 - Current
- Develop and implement cleaning and maintenance procedures
- Schedule and assign work to housekeeping staff
- Inspect the building and common areas to ensure that they are clean and well-maintained
- Order and maintain cleaning supplies and equipment
- Train and supervise housekeeping staff
- Respond to resident complaints and requests
- Maintain records of cleaning and maintenance activities
- Maintaining the building's security systems
- Preparing the building for special events
Quality Control Supervisor
Bay Janitorial Service
01.2018 - 04.2023
- Inspect completed cleaning jobs to ensure that all areas have been cleaned thoroughly and to the company's standards.
- Review quality control reports to identify any areas where improvement is needed.
- Train and supervise cleaning staff on the company's cleaning procedures and quality standards.
- Work with clients to resolve any complaints or concerns.
- Develop and implement new quality control procedures and initiatives.
- Conducting random inspections of client facilities to ensure that cleaning standards are being maintained.
- Investigating customer complaints and taking corrective action as needed.
- Developing and implementing quality control training programs for cleaning staff.
- Working with management to identify and implement new cleaning products and equipment.
Supervisor
CLEANNET USA
03.2002 - 12.2019
- Assign work to team members and ensure that it is completed on time and to the company's standards.
- Inspect completed cleaning jobs to ensure that they meet the client's needs and the company's standards.
- Train and supervise team members on the company's cleaning procedures and standards.
- Order and maintain cleaning supplies and equipment.
- Resolve any customer complaints or concerns.
- Preparing schedules for team members.
- Conducting performance reviews.
- Managing the team's budget.
- Working with management to identify and implement new cleaning products and equipment.
Housekeeping Supervisor
Hilton Garden Inn Hotel
02.2008 - 03.2010
- Assign cleaning tasks to housekeeping staff and ensure that they are completed on time and to the Hilton brand standards.
- Inspect completed cleaning jobs to ensure that they meet the Hilton brand standards and the needs of guests.
- Train and supervise housekeeping staff on the Hilton brand cleaning procedures and standards.
- Order and maintain cleaning supplies and equipment.
- Resolve any guest complaints or concerns.
- Work with management to develop and implement new housekeeping procedures and initiatives.
- Preparing schedules for housekeeping staff.
- Conducting performance reviews.
- Managing the housekeeping department's budget.
- Working with management to identify and implement new cleaning products and equipment.
Warehouse Associate
Plus Magazine
03.1999 - 08.2002
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Checked packages and merchandise for damage and notified vendors.
- Performed inventory control, such as counting, and stocking merchandise.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
- Confirmed accuracy, quality and quantity of materials received and listed on BOL.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Handled daily customer service aspects and maintained positive relationships with external customers and freight partners.
- Worked safely around moving machinery.
Education
High school diploma -
Nuestra señora del pilar
Skills
- Quality Control
- Quality Inspection
- Proper Equipment Usage
- Employee Evaluation
- Staff Training
- Department Coordination
- Daily Facility Operations
- Equipment Effectiveness
- Guest Relations
- Enforcing Safety Protocols
- Employee Performance Reviews
- Quality Assurance and Control
- Customer Service
- Improving Employee Engagement
- Supply Inventory Management
- Team Performance Management
- Supply Replenishment
- Team Guidance and Motivation
- Motivate Staff
- Inspect Work
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Nothing in life is to be feared. It is only to be understood.
Marie Curie
Timeline
Housekeeping Supervisor
The Stovall House
01.2023 - Current
Quality Control Supervisor
Bay Janitorial Service
01.2018 - 04.2023
Housekeeping Supervisor
Hilton Garden Inn Hotel
02.2008 - 03.2010
Supervisor
CLEANNET USA
03.2002 - 12.2019
Warehouse Associate
Plus Magazine
03.1999 - 08.2002
High school diploma -
Nuestra señora del pilar