Maria Martinez
Harbor City,CA
Summary
Proactive In Patient Coordinator with extensive experience in managing patient needs, coordinating referrals, and maintaining strict HIPAA compliance. Skilled in clinical documentation, scheduling, and improving patient satisfaction through efficient care coordination. Strong communicator adept at addressing patient concerns and fostering supportive relationships with patients and families.
Overview
22
22
years of professional experience
Work History
In Patient Coordinator
Optum
08.2002 - Current
- Gathered records, slides, films and ancillary tests to coordinate patient needs.
- Coordinated referrals from physicians and insurance companies.
- Maintained patient confidentiality and adhered to strict HIPAA regulations while managing sensitive information in a fast-pace
- Organized and maintained departmental schedules to ensure optimal staffing levels at all times.
- Assisted in reducing hospital readmissions by ensuring thorough discharge planning and follow-up care coordination.
- Coordinated with insurance companies regarding patient eligibility and authorization of services.
- Improved patient satisfaction by coordinating efficient admissions, discharges, and transfers for inpatient care.
- Addressed concerns promptly from patients or their family members during their stay in the hospital while maintaining a compassionate demeanor under stressful circumstances.
- Developed strong relationships with patients and families, providing support throughout the inpatient process.
- Coordinated, monitored, assigned, and documented patient and clinical care activities.
Education
GED -
Harbor Gateway Academy LAUSD
Harbor City, CAMedical Terminology
Los Angeles Harbor College
Wilmington, CASkills
- HIPAA Compliance
- Patient confidentiality
- Clinical Documentation
- Scheduling appointments
- Utilization review
- Patient Care
- Excellent Communication
Languages
Spanish
Native or Bilingual
Timeline
In Patient Coordinator
Optum
08.2002 - Current
GED -
Harbor Gateway Academy LAUSD
Medical Terminology
Los Angeles Harbor College
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