Maria Martinez
Sherman Oaks,CA
Summary
Developed strong leadership and operational skills in fast-paced retail environment, focusing on team coordination and customer service. Managed inventory and streamlined processes to enhance efficiency and customer satisfaction. Seeking to leverage these transferrable skills in new and challenging environment.
Analytical and detail oriented, able to identify and implement process improvements to increase accuracy, consistency, quality and integrity. Ability to work collaboratively to resolve problems and motivate team members to achieve personal and organizational objectives.
Overview
19
19
years of professional experience
Work History
Assistant Store Manager of Operations
Marshalls
05.2015 - Current
- Managed 75-90 associates
- Oversaw relocation of Marshalls Thousand Oaks location and managed the grand opening in 2006
- Conduct weekly lead employee meetings to promote motivation, discuss store integrity, scheduling, merchandising, and operational goals
- Managed daily store operations to ensure optimal customer service and employee productivity.
- Collaborated with the Store Manager to develop strategic plans for sales growth and operational improvements.
- Oversaw staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
- Conducted regular audits on store procedures and performance, identifying areas for improvement and implementing corrective action plans.
- Fostered a positive workplace culture by consistently demonstrating leadership qualities such as integrity, professionalism, and open communication.
- Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising, and general store operations.
- Played a key role in achieving consistently high customer satisfaction ratings by addressing concerns promptly and providing solutions that exceeded expectations.
- Promoted a safe work environment by enforcing company safety policies and addressing potential hazards promptly.
- Implemented loss prevention strategies to minimize shrinkage and increase overall profitability.
- Executed successful store opening and closing procedures, ensuring all tasks were completed accurately and on time.
- Enhanced employee performance through regular coaching, training, and constructive feedback sessions.
- Assisted in the recruitment, hiring, and onboarding process to build a high-performing team of sales associates.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Merchandising Assistant Store Manager
Babies R Us
01.2006 - 01.2015
- Managed a staff of 80-95 associates
- Merchandising and Plano gram strategies
- Inventory control and shrink reduction
- Human Resources, hiring and onboarding
- Payroll process and budgeting
- Scheduling
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Supported the Store Manager in all aspects of store operations as needed, maintaining optimal efficiency and customer satisfaction.
Education
High School Diploma -
Ullyses S Grant
Valley Glen CA06-1997
Skills
- Operational efficiency
- Scheduling coordination
- Employee engagement
- Relationship building and management
Languages
Spanish
Full Professional
Timeline
Assistant Store Manager of Operations
Marshalls
05.2015 - Current
Merchandising Assistant Store Manager
Babies R Us
01.2006 - 01.2015
High School Diploma -
Ullyses S Grant
Similar Profiles
Toria JonesToria Jones
Retail Associate at MarshallsRetail Associate at Marshalls
Janialyz MunizJanialyz Muniz
Sales Associate/Customer Service Representative at MarshallsSales Associate/Customer Service Representative at Marshalls
Christian OresteChristian Oreste
Backroom Associate at MarshallsBackroom Associate at Marshalls