Maria Martinez
Altamonte Springs,FL
Summary
Results-driven professional with strong customer service and data entry skills. Proven ability to enhance operational efficiency and improve team collaboration through effective communication and meticulous recordkeeping.
Detail-oriented professional with a strong background in customer service and community management. Proven ability to enhance user experience and brand loyalty through effective communication and collaboration.
Overview
2026
2026
years of professional experience
Work History
Assistant Manager, Customer Service
Angarita LLC
Altamonte Springs, FL
2024 - Current
- Led customer service team in delivering exceptional support and resolving complex issues.
- Developed training programs that improved staff performance and enhanced customer satisfaction.
- Analyzed customer feedback to identify trends and implement service improvements.
- Streamlined communication processes between departments to enhance operational efficiency.
- Coordinated cross-functional initiatives aimed at enhancing overall customer experience and loyalty.
- Provided exceptional support to management, assisting in daily operations and decision-making processes.
Community Manager
Tik Store
Altamonte Springs, FL
2024 - 2025
- Developed community engagement strategies to enhance user interaction and brand loyalty.
- Facilitated cross-functional collaboration between marketing, product, and customer support teams.
- Analyzed community feedback to identify improvement opportunities for platform features and services.
- Led initiatives to improve community guidelines, resulting in enhanced user experience and safety.
Social Media Coordinator
Tikstore
Altamonte Springs, FL
2023 - 2024
- Monitored social media channels, responding to customer inquiries and comments promptly.
- Developed engaging content for various social media platforms to enhance brand visibility.
- Assisted in creating visual content using graphic design tools for promotional posts.
- Conducted competitor analysis to identify trends and inform content development strategies.
- Coordinated social media calendar, ensuring timely posting of scheduled content across platforms.
- Supported influencer partnerships by managing communications and tracking campaign effectiveness.
- Created social media content with consistent content and tone.
Anfitrion , Mesera
El Rinconcito Colombiano
West Palm Beach, FL
2018 - 2019
- Assisted customers with product inquiries and service requests to enhance satisfaction.
- Maintained cleanliness and organization of dining area to ensure a welcoming environment.
- Processed transactions accurately using point-of-sale systems to streamline check-out experience.
- Collaborated with team members to manage inventory levels and restock supplies efficiently.
Administrador De Aerolineas
Avianca
2008 - 2018
- Managed daily administrative tasks, ensuring efficient office operations and communication flow.
- Coordinated scheduling and logistics for meetings, improving team collaboration and productivity.
- Maintained accurate records and databases, enhancing data retrieval and reporting processes.
- Assisted in developing training materials, supporting staff onboarding and development initiatives.
Delivery Driver
Even Drive
Altamonte Springs, FL
2025 - Current
- Delivered packages efficiently, ensuring timely arrival to customers.
- Maintained vehicle cleanliness and performed routine maintenance checks.
- Communicated with dispatch to coordinate delivery schedules effectively.
- Navigated routes using GPS technology to optimize delivery times.
Education
Business English Course For Managers - English Language
Platzi
01-2026
Comunity Manager - Marketing
Platzi
01-2025
Marketing Digital - Marketing
Platzi
01-2025
Crear Un Plan De Marketing Digital Con IA - Marketing
Platzi
01-2025
Administrador De Aerolineas Y Agencias De Viajes - Business Administration
UNITEC
11-2011
Skills
- Customer service
- Data entry
- Attention to detail
- Recordkeeping and file management
- Community engagement
- Daily operations management
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Assistant Manager, Customer Service
Angarita LLC
2024 - Current
Community Manager
Tik Store
2024 - 2025
Social Media Coordinator
Tikstore
2023 - 2024
Anfitrion , Mesera
El Rinconcito Colombiano
2018 - 2019
Administrador De Aerolineas
Avianca
2008 - 2018
Delivery Driver
Even Drive
2025 - Current
Business English Course For Managers - English Language
Platzi
Comunity Manager - Marketing
Platzi
Marketing Digital - Marketing
Platzi
Crear Un Plan De Marketing Digital Con IA - Marketing
Platzi
Administrador De Aerolineas Y Agencias De Viajes - Business Administration
UNITEC