Maria Martinez Romero
Las Vegas,NV
Summary
Energetic Administrative Coordinator dedicated to assisting highly effective administrative teams and managing office operations with efficiency and grace. Excellent communication and relationship-building skills with proficiency in Google workspace and Microsoft.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Family Service Specialist 1
State of Nevada
Las Vegas, NV
05.2024 - Current
- Follow all company policies and procedures to deliver quality work and customer service
- Determine eligibility for programs like Medicaid, SNAP, and TANF, and provide information about resources available
- Provide assessment, vocational guidance, support services, and education to clients
- Uses standard office equipment, reads printed materials and a computer screen, completes case notes, and other written materials documenting the safety, permanency and wellbeing of youth, families, adults and/or seniors.
- Communicates in person or over the telephone; Understands techniques for dealing with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, often where relations may be confrontational or strained
- Interprets, applies, and explains applicable laws, codes, regulations to both clients and the general public
- Uses critical thinking skills to evaluate complex problems and alternatives
- Employs sound judgment consistent with various social work principles and practices when appropriate
- Handles multiple interfaces that enable the verification of citizenship, social security benefits, legal guardianship, and more.
Administrative Specialist Supervisor
POP Prosthetics
Las Vegas
08.2019 - 03.2024
- Monitored front areas so that questions could be promptly addressed.
- Worked closely with others to accomplish timely invoicing and accounts receivables.
- Oversaw appointment scheduling and itinerary coordination for both patients and personnel.
- Prepared detailed documents and reports in adherence administrative processes.
- Answered phone calls and responded to inquiries from patients, doctor offices and other external contacts.
- Electronic Medical Record entry
- Processed cash and credit payments rapidly and accurately
- Health insurance verification and authorization specialist
- Managed shipping and receiving of all orthotic and prosthetic devices.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
Executive Assistant
Toro Taxes
Las Vegas, NV
12.2020 - 06.2021
- Developed and maintained automated alert systems for important deadlines.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Took notes and dictation at meetings.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
Youth and Family Assistant
The Harbor Juvenile Assessment Center
Las Vegas, NV
05.2019 - 08.2019
- Implemented proactive childcare strategies, fostering a safe and nurturing environment for children.
- Helped children develop social skills such as making friends and conflict resolutions.
- Managed the safety and security of the children in and outside of their homes.
- Assisted with scheduling children along with their family members to the right resources such as social workers and therapist.
- Performed various of functions relating to the admission and discharge of children.
Receptionist , Attendant
Spa At The Flamingo Casino
Las Vegas, NV
06.2018 - 08.2019
- Answered central telephone system and directed calls accordingly.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Confirmed appointments, communicated with clients, and updated client records.
- Synchronize clients with various massage therapist.
- Processed cash and credit payments rapidly and accurately according to the companies protocol.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
Hostess
Zeffirino Italiano Ristorante
Las Vegas, NV
06.2016 - 01.2017
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Education
Associate Degree - Criminal Justice
College of Southern Nevada
Las Vegas, NVChaparral High School
Las Vegas, NV06.2017
Skills
- Bilingual (English, Spanish)
- Meeting planning
- Budget Management
- Inbound phone call handling
- Database Maintenance
- Travel Coordination
- Expense Tracking
- Documentation and Recordkeeping
- Project Support
- Relationship Building
- Team Leadership
- Google Suite Proficiency
- Microsoft Excel
- Customer Database Systems
- Handling Complaints
- New Hire Orientation
Certification
Las Vegas Metropolitan Police Department Academia Civil Hispana
August 2023 - November 2023
Timeline
Family Service Specialist 1
State of Nevada
05.2024 - Current
Executive Assistant
Toro Taxes
12.2020 - 06.2021
Administrative Specialist Supervisor
POP Prosthetics
08.2019 - 03.2024
Youth and Family Assistant
The Harbor Juvenile Assessment Center
05.2019 - 08.2019
Receptionist , Attendant
Spa At The Flamingo Casino
06.2018 - 08.2019
Hostess
Zeffirino Italiano Ristorante
06.2016 - 01.2017
Associate Degree - Criminal Justice
College of Southern Nevada
Chaparral High School