Maria Mccammon
Las Vegas
Summary
Results-driven insurance agent with a strong background in customer relationship management and sales strategy. Proven ability to develop meaningful client relationships and navigate complex claims processes, contributing to increased customer loyalty and retention.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Insurance Agent
Automobile Club of Southern California
Upland
08.2009 - 06.2016
- Assisted clients in understanding insurance policies and coverage options.
- Provided administrative support during policy applications and renewals.
- Handled customer inquiries and resolved issues promptly and professionally.
- Maintained accurate client records in the insurance management system.
- Collaborated with team members to prepare marketing materials for outreach events.
- Educated clients on claims processes and necessary documentation requirements.
- Responded to customer inquiries and problems to promote great service.
- Developed relationships with new clients through cold calling and referrals from existing customers.
Travel Agent
AAA Colorado
Northglenn
05.2007 - 06.2008
- Assisted clients in planning customized travel itineraries and experiences.
- Researched and booked flights, hotels, and rental cars for customers.
- Provided expert advice on travel destinations, attractions, and local customs.
- Coordinated travel arrangements for groups and special events efficiently.
- Handled customer inquiries and resolved issues with professionalism and care.
- Utilized booking software to streamline reservations and ensure accuracy.
- Developed relationships with suppliers to enhance service offerings for clients.
- Provided travel information to customers and answered questions regarding passports, visas, transportation, accommodation, and tour packages.
- Created travel itineraries and made adjustments to meet client specifications.
Front Desk Agent
Hapuna Beach Prince Hotel
Kamuela
04.2006 - 04.2007
- Greeted guests warmly and checked them into the hotel efficiently.
- Managed reservations and updated guest information in the hotel system.
- Assisted guests with inquiries, providing local information and recommendations.
- Handled guest complaints with professionalism and empathy for resolution.
- Coordinated with housekeeping to ensure timely room availability for guests.
Education
Some College (No Degree) - Hospitality
International Air And Hospitality Academy
Vancouver, WASkills
- Policy analysis
- Risk assessment
- Claims processing
- Regulatory compliance
- Customer relationship management
- Sales strategy
Languages
Tagalog
Full Professional
Certification
Notary Public license
Timeline
Insurance Agent
Automobile Club of Southern California
08.2009 - 06.2016
Travel Agent
AAA Colorado
05.2007 - 06.2008
Front Desk Agent
Hapuna Beach Prince Hotel
04.2006 - 04.2007
Some College (No Degree) - Hospitality
International Air And Hospitality Academy