Maria Medina
Phoenix,AZ
Summary
Proactive Customer Care Representative with extensive call center experience and a track record of improving customer satisfaction and Skilled in effective communication, CRM software, and handling high call volumes efficiently. Bringing strong problem-solving abilities and dedication to enhancing customer experiences.
Overview
10
10
years of professional experience
Work History
Customer Care Representative
Avesis
09.2019 - 10.2024
- Contributed to team success, consistently achieving call center performance metrics.
- Answering service calls response times for improved customer experience through effective communication techniques.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
Client Sales Representative
Passport Health
05.2016 - 07.2017
- Improved sales pipeline management by implementing strategic lead prioritization techniques, which led to accelerated deal progression.
- Conducted market research on competitor offerings to identify opportunities for differentiation and targeted marketing efforts.
- Boosted client satisfaction by promptly addressing inquiries and providing tailored product recommendations.
- Maintained detailed records of client interactions using CRM software, ensuring accurate tracking of communication history and preferences.
Client Service Representative
RemX-McKesson Pharmaceutical Company
12.2016 - 03.2017
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
Customer Service Representative
Prosper Marketplace Inc
02.2015 - 09.2016
- Managed high call volume with exceptional professionalism and efficiency.
- Assisted call-in customers with questions and orders.
- Conducted market research on competitor offerings to identify opportunities for differentiation and targeted marketing efforts.
- Educated clients on the technical aspects of products, addressing any concerns or misconceptions to facilitate informed decision making.
Education
High School Diploma -
Certificate - Certified Nurse Assistant
Certificate - General Office Clerk
Skills
- Customer Service
- Inbound Customer Service
- Data Entry
- Call center experience
- Payment Processing
- Appointment Scheduling
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Customer Care Representative - Avesis
09.2019 - 10.2024
Client Service Representative - RemX-McKesson Pharmaceutical Company
12.2016 - 03.2017
Client Sales Representative - Passport Health
05.2016 - 07.2017
Customer Service Representative - Prosper Marketplace Inc
02.2015 - 09.2016
Century High School - High School Diploma,
Regional Occupational Program - Certificate, Certified Nurse Assistant
Regional Occupational Program - Certificate, General Office Clerk
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