Maria Mejia
Pasco,WA
Summary
Dynamic and detail-oriented professional with experience at Jubilee Foundation, excelling in reception management and client relations. Proven ability to optimize appointment scheduling and maintain organized client records. Strong communicator with a commitment to enhancing customer service and fostering positive visitor experiences. Skilled in multi-line phone operation and document digitization.
Overview
6
6
years of professional experience
Work History
Receptionist Administrator
Jubilee Foundation
Pasco, WA
03.2020 - 03.2026
- Managed front desk operations, ensuring efficient communication and customer service.
- Coordinated appointment scheduling, optimizing calendar utilization for staff and clients.
- Maintained confidential client records using electronic filing systems.
- Assisted in organizing community events, enhancing foundation visibility and engagement.
- Collaborated with cross-functional teams to address client inquiries and resolve issues effectively.
- Handled complaints and questions, and re-directed calls to other team members.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered incoming calls, directing clients to individuals addressing specific needs.
Ramp Agent
G2 Secured Staff
Pasco, WA
06.2023 - 05.2025
- Operated ground support equipment to ensure timely aircraft turnarounds.
- Coordinated baggage handling processes to maintain efficient operations.
- Conducted safety checks for equipment and work areas to uphold compliance standards.
- Collaborated with team members to resolve logistical challenges during peak hours.
- Trained new staff on operational procedures and safety protocols, enhancing team performance.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Guided aircraft into and out of parking positions using hand signals.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
- Consistently maintained professional appearance and demeanor in accordance with company policies and standards.
- Displayed strong attention to detail during aircraft inspections, promptly reporting any observed irregularities or potential hazards.
Education
High School Diploma -
Pasco High School
Pasco, WA06.2010
Skills
- Reception management
- File organization
- Multi-line phone operation
- Appointment setting
- Scheduling appointments
- Client relations
- Appointment scheduling
- Document scanning and digitization
- Payment collection
- Reception area maintenance
Timeline
Ramp Agent
G2 Secured Staff
06.2023 - 05.2025
Receptionist Administrator
Jubilee Foundation
03.2020 - 03.2026
High School Diploma -
Pasco High School