Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maria MARIA

Henderson,NV

Summary

Organized Patient Service Representative with three years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.

Overview

2
2
years of professional experience

Work History

Patient Services Representative/Pharmacy Technician

Apotheco Pharmacy Group
03.2023 - Current
  • Addressed and answered all inbound calls as this is a call center environment managing over 200 calls on a daily basis
  • Meticulously managed and ordered inventory to ensure minimal out of stock instances
  • Managed and made appointments for consultations to ensure all clients were seen efficiently and effectively
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Reviewed and corrected claim errors to facilitate smooth processing.
  • Verified insurance eligibility and coverage for patients.
  • Entered patient demographic and insurance data into electronic medical record system for medical billing
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.

Shift Manager

Peets Coffee and Tea Bar
10.2021 - 01.2023
  • Built long term business relationships with clients and advised clients throughout transactions and promotions to ensure clients were aware of all offerings to improve sales -Maintained flawless execution of 20+ employees in a high volume store resulting in sales profit of $5,000 daily
  • Monitored cash flow to ensure adequate supply and accuracy -Dedicated to continuously improving knowledge in sales and product knowledge
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Implemented policies and standard operating procedures for continuous improvement.

Surgical Technologist

San Francisco Surgery Center
  • Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
  • Maintained high infection control standards.
  • Delivered exemplary assistance and support to surgeons during general, gynecological, orthopedic, neurological, and plastic surgery procedures.
  • Evaluated procedure needs and set up equipment, tools, supplies, and instruments.
  • Reduced infection risks and protected patients by maintaining sterile fields during procedures.

Education

Political Science -

Saint Mary's College of California
Moraga, CA

Skills

  • Medication Administration
  • Knowledge in various EMRS including EPIC Systems and Pioneer RX
  • Extensive prior authorization experience
  • Call Center Operations
  • Account Maintenance
  • Medical Billing
  • Diagnostic Codes
  • Problem-Solving Skills
  • Pharmacy Records Management
  • Team Collaboration
  • Inventory Specialist
  • FDA and HIPAA Compliance
  • Patient Skin and Nail Care

Languages

Spanish
Full Professional
Russian
Native or Bilingual

Timeline

Patient Services Representative/Pharmacy Technician

Apotheco Pharmacy Group
03.2023 - Current

Shift Manager

Peets Coffee and Tea Bar
10.2021 - 01.2023

Surgical Technologist

San Francisco Surgery Center

Political Science -

Saint Mary's College of California

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Maria MARIA