Maria Mercado
Buda,Texas
Overview
12
12
years of professional experience
6
6
years of post-secondary education
Work History
Custodial Lead Supervisor
Blue Solutions/Goodwill
Austin, TX
01.2021 - Current
- Oversee the nightly operations over Custodian Team Leads, Custodian Floor Technicians, and Custodians to ensure Federal Contractual Compliance
- Inspect building sites to ensure quality control.
- Coach, train, mentor, and provide technical support to all team members while positively representing Goodwill
- Communicate effectively with key personnel and employees as well as Project Manager
- Motivate employees on a day-to-day basis
- Promoted from Supervisor to Lead Supervisor in 1st quarter with the company
Guest Services
Wyndham San Diego Bayside
San Diego, CA
12.2015 - 08.2020
- Managed all front desk tasks for a 600-room full-service hotel
- Fostered strong working relations with all hotel departments to ensure smooth arrivals for our valued guests
- Balanced room inventory to ensure sold-out nights
- Resolved conflict from upset guests
- Received all hotel calls and dispatched to the appropriate department
- Promoted from Operator to Front Desk Agent within guest services after 2 years.
Housekeeping
Wyndham San Diego Bayside
San Diego, CA
06.2013 - 12.2020
- Managed housekeeping tasks for the hotel
- Constantly communicated with all hotel departments to ensure room readiness in a timely manner
- Coordinated preparation, cleaning, and sanitation of hotel rooms to meet all standards
- Promoted to Guest Services ahead of peers
Education
Bachelor of Science - Management
San Diego State University
San Diego, CA 08.2012 - 05.2018
Skills
- Window cleaning
- Team management
- Maintenance
- Scheduling
- Chemical handling
- Sanitation protocols
- Supervisory skills
- Building inspection
- Communication
- Cleaning
Accomplishments
- Supervised team of 25 staff members.
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeImportant To Me
Career advancementPersonal development programsWork-life balanceCompany CultureHealthcare benefitsPaid time offPaid sick leave401k matchLanguages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Custodial Lead Supervisor
Blue Solutions/Goodwill
01.2021 - Current
Guest Services
Wyndham San Diego Bayside
12.2015 - 08.2020
Housekeeping
Wyndham San Diego Bayside
06.2013 - 12.2020
Bachelor of Science - Management
San Diego State University
08.2012 - 05.2018
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