MARIA MOISEI

• Managed serving big groups with exceptional memory skills by remembering orders in exact order without writing anything down and making customers experience extra special.
• Trained new servers beyond restaurant policies in order to be great ,have fun and make money.
• Handled cash transactions, resolved customer complaints, managed side works duties and did financial reports weekly at the end of the bussines days.
• Contributed to increased sales by knowledge of menu preparations and allergies restrictions.
• Developed relationships with regular customers and generated repeat business through exceptional customer service.
• Maintained a clean, safe, and organized work environment.
• Assisted coworkers and staff members with special tasks on daily basis.
• Applied strong leadership talents and problem solving skills, maintaining team efficiency .

• Started as HOST : greeting customers, took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times , cleaned and set tables for new guest.
• Proved skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Handled high-pressure situations and large parties or unexpected events during busy shifts.
• P.S: Worked on and off, since May 2016 till January 2019, worked in Florida for 6 months in busy season .

• Set positive tone for the best breakfast experience as first point of contact for incoming guests.
• Developed strong rapport with regular local customers through genuine hospitality efforts leading to repeat customers by requesting my service.
• Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
• Utilized knowledge of menu to make recommendations and always upselling homemade desserts.
• Enhanced customer satisfaction serving high-quality breakfast dishes in a positive serving manner.

• Answered incoming calls to the restaurant and provided appropriated services : took reservations with accurate information of the guests and placed to go orders .
• Greeted incoming and departing guests warmly with a genuine smile and eye contact; escorted them to the assigned dinning area;presented menus;announced waiter's name to ensure a smooth handoff to the service staff.
• Provided accurate wait times to all the guests to ensure they receive hight-quality services.
• Served food accurately and and collaborated with kitchen and waitstaff for a smooth dinning experience.

The Oyster Society opened their doors in December 27th, 2016 . I had the amazing opportunity to be trained for almost 6-8 weeks before grand opening. Learned top qualify skills for the fine dinning etiquette.

• Learning proper service protocol and techniques.
• Learning how to use language and non-verbal cues to interact with guest's.
• Learning how to handle different type of guests and difficult clients.
• Ensuring all dishes are properly prepared and presented before being sent out to the dinning room.
• Communicating order details and any special requests.
• Delivering dishes to guests quickly and accurately.
• Multitasking and working as a team with wait staff to ensure and provide a prompt and polite service to all the guests.

• Set up banquet tables and chairs based on event requirements.
• Served appetizers, delivered entrees, and refilled beverages for banquet guests.
• Demonstrated exceptional teamwork and collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
• Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
• P.S : Worked a second time at KALAHARI, first time in banquets, second time as server in Brew Pub in 2019, a total of 6-7 months.

The job provided an amazing experience since I learned how to cook the most delicious Italian dishes, desserts and homemade pasta from scratch.

• Prepared meals efficiently and accurately following strict recipes.
• Maintained a clean and sanitary workspace during peak hours.
• Communicating with wait-staff and Chef.
• Learning high quality service from setting tables correctly with the dinnerware pieces down to the smallest details such as fingerprints on water glasses.
• Learning to present the MENU and Drink list.
• Describing the evening specials.
• Open Hand Service
• Proper wine service.
• Grooming and etiquette.

M.A.C.S was one of my first real job in the US and I got to fall in love with SERVICE and FOOD INDUSTRY. I learned basic skills from food preparations, washing dishes and greeting guests to learning POS skills and practicing my english.

• Ensured food quality, portion control, and presentation standards.
• Trained new hires in proper cooking techniques and safety protocols.
• Improved staff productivity by guidance and support.
• Greeted guest, taking orders and payment and delivering food to the tables and ensure that cleaning standards are applied consistently across all area.
• Trained new employees in assisting customers, solve problems and create positive experiences.