Maria Mojica
South Sioux City,NE
Summary
To work in a competitive environment that effectively utilizes my analytical, interpersonal, leadership and organizational skills to conceive and achieve solutions. The solutions which help the organization in not only meeting its targets, but also allowing it to grow, thereby, enhancing my own skills as an individual and as a key player in the organization's development.
Overview
22
22
years of professional experience
Work History
Secretary
DeAnda Auto Sales Inc
South Sioux City, NE
01.2024 - 09.2024
- Provided administrative support to the office manager and other staff members.
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Assisted with special projects or tasks related to departmental functions upon request.
- Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Reviewed billing statements for accuracy prior to submitting them for payment processing.
Teller/promoted to Assistant Manager
Telco Triad Credit Union
Sioux City, Iowa
01.2023 - 01.2024
- Assistant Manager, balancing vault everyday
- Cash Machines are in daily balancing and filling it when needed
- Cash dispenser, pulling reports and filling when needed
- Keeping track of money
- Coming and out
- Supervising other tellers
- Keeping a calm and happy environment
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Balanced cash drawers on a daily basis.
- Provided exceptional customer service while accurately processing routine transactions.
- Assisted customers in opening new accounts and completing required paperwork.
- Answered customer inquiries regarding bank products and services.
- Explained account information to customers in detail as needed.
- Researched discrepancies between actual cash amounts and records of transactions for accuracy.
- Performed daily reconciliation of teller drawer within established limits.
- Maintained confidentiality of all customer records and information according to company policies.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Reported any operational issues or system problems that occurred during shift promptly.
- Continuously updated knowledge about banking products, services, policies and regulations.
Loan Officer/ Assisting Manager/Data Entry Clerk
Siouxland Federal Credit Union
04.2002 - 07.2011
- Perform daily, weekly audits of time entry to comply loan process is exact for any audits and federal compliances
- Audits include verifying daily information is recorded correctly, and opportunities are communicated back to direct supervisors on time
- Daily documents are reviewed for accuracy and that right supporting documents are received accordingly
- Aid with the editing of time and attendance records by working closely with generals, supervisors, and managers
- Provide initial Pro-I-Time training and show re-training opportunities for generals, supervisors, and managers
- Cross selling services to customers
- Supervised other locations as needed
- Developed and maintained relationships with potential customers to increase loan business.
- Reviewed credit histories, income statements, and other financial information of loan applicants.
- Analyzed financial data to determine the feasibility of granting loans.
- Verified accuracy of loan documents prior to approval.
- Approved or denied loan applications based on established guidelines.
- Assisted in the development of new products and services for loan customers.
- Conducted risk analysis to identify potential losses associated with certain loans.
- Prepared reports detailing loan portfolio performance metrics.
- Explained various types of loans available to customers and their associated terms and conditions.
- Interacted with underwriters, appraisers, title companies. during the processing of a loan application.
- Provided customer service support throughout the entire process from application through closing.
- Performed quality assurance reviews on all closed loans for compliance purposes.
- Maintained current knowledge regarding new laws, regulations, policies, procedures, products, services. related to consumer lending operations.
- Responded promptly to customer inquiries regarding their accounts or other matters related to consumer lending operations.
- Identified opportunities for cross-selling additional products and services.
- Processed payments received from borrowers in accordance with established policies and procedures.
- Researched account issues as needed when discrepancies arise between borrower records and actual payment history.
- Attended periodic training sessions related to consumer lending operations.
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
- Tracked and managed new leads and followed up on referral business.
Education
Bachelor's degree - business administration, Technology/Management/ Human Resources
WAYNE STATE COLLEGE
01.2020
Administration and Technology -
NORTHEAST COMMUNITY COLLEGE
01.2018
GED -
NORTHEAST COMMUNITY COLLEDE
01.2016
Diploma - Accounting
NORTHEAST COMMUNITY COLLEGE
Skills
- Automatic Data Processing System
- Intuit Pro Connect
- Quick Books
- Excel Spreadsheet Proficiency
- Microsoft Word & Outlook
- Accounting Principles (GAAP)
- Accounting Systems
- Strong Analytical & Critical Thinking Skills
- Highly Trustworthy
- Attention to detail
- Deadline-oriented
- Reporting research results
- Confidentiality
- Time management
- Data entry management
- Accuracy
- Planning and organizing
- Scheduling and monitoring
- Communication skills
- Problem analysis and problem-solving skills
- Initiative
- Teamwork
- Active learning
- Clerical knowledge
- Professionalism
Referrals
- Oscar Gómez, 402-404-9407, ogomez@southsiouxcity.org
- Sara Dobbs, 402-494-2073, sarad@siouxlandfederalcu.com
- Jessica Pojar, 402-494-2073, jessicap@siouxlandfederalcu.com
Timeline
Secretary
DeAnda Auto Sales Inc
01.2024 - 09.2024
Teller/promoted to Assistant Manager
Telco Triad Credit Union
01.2023 - 01.2024
Loan Officer/ Assisting Manager/Data Entry Clerk
Siouxland Federal Credit Union
04.2002 - 07.2011
Bachelor's degree - business administration, Technology/Management/ Human Resources
WAYNE STATE COLLEGE
Administration and Technology -
NORTHEAST COMMUNITY COLLEGE
GED -
NORTHEAST COMMUNITY COLLEDE
Diploma - Accounting
NORTHEAST COMMUNITY COLLEGE