Maria Molina
Kansas City,Missouri
Summary
Customer service professional with more than 3 years of experience working in a call center environment. Consistent positive interactions with customers and knowledge of time management have resulted in a promotion to team supervisor. Proven ability to provide excellent customer service in busy environments. Familiarized with customer service software such as Microsoft office. 50 wpm typist. 10 key. Have experience submitting claims also.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Advanced Call Center Technologies
02.2021 - 11.2024
- Worked in a fast paced environment, assisting clients with their accounts
- Adapted quickly to changes that occurred on the job
- Took inbound calls for clients that required research into their accounts
- Reached percentage goals needed for the job, such as Adh, hold time, complaints, etc
- Provided accurate information about products and services to customers.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Promoted available products and services to customers during service, account management and order calls.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed positive relationships with customers through friendly interactions.
Stower
Amazon
10.2020 - 01.2021
- Followed all established procedures regarding shipping and receiving processes.
- Worked flexible hours, including weekends and holidays, to meet warehouse demands.
- Used handheld scanner to sort products onto appropriate shelves daily.
- Handled hazardous materials according to standard safety regulations.
- Completed stowing tasks within given deadlines to meet operational goals.
- Updated inventory system with new stock information in real-time.
- Moved product between storage locations utilizing a variety of material handling equipment including pallet jacks, lifts and carts.
Homeline Associate
Walmart
06.2020 - 09.2020
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Cleaned shelves, counters and tables to maintain organized store.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Processed and organized shipments, restocking merchandise on the sales floor promptly.
Team Member
Wendy's
01.2018 - 01.2019
- Trained new employees on job duties and safe operation of kitchen equipment.
- Organized food items on serving trays and in carry-out packages.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Followed all health department guidelines for safe food handling practices.
- Recorded customer orders and communicated clearly to confirm each order.
- Operated grills, deep fryers and griddles safely to avoid accidents or injury.
- Kept customer and food preparation areas clean and well-organized.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Education
High School Diploma -
Wyandotte High School
Kansas City, KS05-2020
Skills
- Account updating
- Call center experience
- Adaptability and flexibility
- Active listening
- Adaptive team player
- Creative problem solving
- Microsoft Office Suite
- Computer proficiency
Timeline
Customer Service Representative
Advanced Call Center Technologies
02.2021 - 11.2024
Stower
Amazon
10.2020 - 01.2021
Homeline Associate
Walmart
06.2020 - 09.2020
Team Member
Wendy's
01.2018 - 01.2019
High School Diploma -
Wyandotte High School
Similar Profiles
Jessica StevensJessica Stevens
Customer Service Representative at Advanced Call Center Technologies LLCCustomer Service Representative at Advanced Call Center Technologies LLC
Jessica CarrJessica Carr
Trainer at ACT Advanced Call Center TechnologiesTrainer at ACT Advanced Call Center Technologies
Angie KellerAngie Keller
Customer Service Representative at Advanced Call Center Technologies LLCCustomer Service Representative at Advanced Call Center Technologies LLC