Maria Monterrozo
Saint George
Summary
Motivated and detail-oriented Business Management student with strong leadership, customer service, and organizational skills. Experienced in team collaboration, problem-solving, and maintaining professional work environments. Committed to delivering high-quality service, improving processes, and contributing to organizational success.
Friendly and approachable, with keen ability to make guests feel welcome and valued. Possesses strong organizational skills and proficiency in managing multi-line phone systems and handling customer service inquiries. Committed to creating positive and efficient environment that enhances guest satisfaction and operational success.
Overview
1
1
year of professional experience
Work History
Front Desk Associate (Part-Time)
Best Western Plus Abbey Inn
St. George, UT
11.2024 - Current
- Assisted guests with check-in and check-out processes, ensuring a smooth experience.
- Managed front desk operations, including answering phones and responding to inquiries.
- Maintained cleanliness and organization of reception area to enhance guest satisfaction.
- Coordinated reservations using hotel management software for efficient room allocation.
- Communicated effectively with team members to ensure seamless service and positive guest experiences.
- Strengthened interpersonal and problem-solving skills through direct customer interaction in a fast-paced environment.
Education
High School Diploma -
Dixie High School
St. George, UTBachelor of Science - Business Management
Utah Tech Univeraity
St. George, UT05-2027
Skills
- Time management
- Problem-solving skills
- Listening skills
- Guest relations
- Scheduling
- Scheduling appointments
- Credit card handling
- Office administration
- File management
- Conflict management
- Cash handling
- Hospitality services
- Fluent in English and Spanish
- Microsoft office
- Teamwork and collaboration
- Computer skills
- Problem-solving
Academic experience
Group Project Collaborator
Utah Tech University
- Coordinated planning and organization of academic presentations and team assignments.
- Contributed research, analysis, and presentation materials to support project objectives.
- Demonstrated leadership by facilitating communication among team members to meet deadlines.
- Applied time management and organizational skills to balance multiple academic responsibilities.
Timeline
Front Desk Associate (Part-Time)
Best Western Plus Abbey Inn
11.2024 - Current
High School Diploma -
Dixie High School
Bachelor of Science - Business Management
Utah Tech Univeraity