LaTonya Montoya
Indianapolis,IN
Summary
Detail-oriented professional with strong time management and organizational skills. Committed to supporting company growth through effective teamwork and customer service. Ready to contribute positively in diverse environments and eager to learn new skills.
Overview
1
1
Language
30
30
years of professional experience
Work History
Crew Member Shift Manager
McDonald's
Indianapolis, IN
09.2016 - Current
- Managed staff to achieve operational standards and exceed performance quotas.
- Maximized customer satisfaction by organizing consistent, high-quality service for all customers needs.
- Resolved problems and concerns promptly, ensuring satisfaction for all parties involved.
- Coordinated daily tasks and schedules to ensure smooth operations.
- Reconciled daily transactions, balanced cash registers and deposited the restaurant's earnings at bank.
Crew Member
McDonald's
Indianapolis, IN
04.2013 - 11.2014
- Answered customer questions and took orders.
- Resolved order discrepancies to enhance customer satisfaction.
- Coordinated team efforts, promoting collaboration to complete tasks efficiently and accurately.
- Executed cleaning duties, ensuring tables and equipment met hygiene standards and stock levels were maintained.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
Medical Clerk
VA Hospital
Indianapolis, IN
07.1996 - 01.1999
- Organized and managed client medical records and bills to ensure accurate documentation and streamline access.
- Pulled patient charts for upcoming appointments.
- Executed scanning of incoming documentation for accurate record-keeping.
- Prepared reports, emails, memoranda, letters and releases to facilitate communication and information sharing.
- Maintained complete confidentiality in accordance with organization and legal requirements.
Education
Southport High School
Indianapolis, INSkills
- Time management
- Training
- Team management
- Problem resolution
- Conflict resolution
- Computer literacy
- Data management
- Decision-making
- Multitasking
- Active listening
- Organizational skills
- Leadership
Languages
Spanish
Limited
Timeline
Crew Member Shift Manager
McDonald's
09.2016 - Current
Crew Member
McDonald's
04.2013 - 11.2014
Medical Clerk
VA Hospital
07.1996 - 01.1999
Southport High School